Reviews of Kunming Jinjiang Hotel

Response from Property: Dear guest, Thank you for sharing your stay experience in such detail! We are glad to know that you feel the geographical advantage of "being in tune with the pulse of the city" - a 10-minute drive to the bustling downtown business district and a convenient transportation to the railway station within walking distance. This is exactly the in-depth consideration of the guests' travel needs when we selected the location. The Tremella Soup you mentioned for supper has been synchronized to the kitchen team, who insist on using seasonal Yunnan ingredients to make healthy night snacks; and your recognition of the "spacious and clean" room has been transformed into a typical case of the housekeeping department's cleaning process optimization meeting this week. We look forward to unlocking more cultural Easter eggs hidden in the city for you when we meet again in the season when the jacarandas are in full bloom!

Response from Property: Dear Valued Guest,Thank you for choosing to stay at our hotel during your holiday in Kunming and for sharing your detailed feedback. We sincerely apologize for the inconvenience caused by the air conditioning issue in your room.Air Conditioning & Temperature Control:We understand your frustration due to the inability to adjust the room temperature. Our engineering team is currently inspecting the central control system to optimize guests' experience of independently adjusting the temperature while maintaining energy efficiency. If needed, we will provide temporary solutions such as portable fans.Dining Experience:We are delighted that you enjoyed the Shanghai cuisine we offered. Our culinary team will continue to diversify the menu to meet the taste needs of guests from all over the world.Future Improvement Measures:Your feedback has been submitted to our facilities management department. We are researching the upgrade of the smart temperature control system to achieve sustainable development while ensuring guests' comfort.We sincerely hope that you will visit us again and we will bring you a brand-new experience.Warm regards,

Response from Property: Dear guest, we're overjoyed to hear that you had a blessed day with us! Your appreciation means the world to our entire team. It was an absolute pleasure hosting you, and we can't wait for the next time you choose to stay with us. We'll be sure to make your next visit even more special!

Response from Property: 尊敬的客人，感謝您選擇入住我們酒店並分享寶貴的反饋。關於您提到的床墊硬度問題，我們深表歉意。您的睡眠舒適度始終是我們關注的重點，我們將立即檢查床具配置，並計劃推出不同軟硬度的床墊供客人選擇，希望能更好地滿足您的需求。很高興您對酒店地理位置感到滿意，我們始終致力於為客人提供便利的出行體驗。針對早餐的不足之處，我們已記錄您的意見，並將與餐飲團隊優化菜品品種和品質，力求為客人呈現更豐富可口的餐食選擇。再次感謝您的建議，您的反饋是我們提升服務的重要動力。期待能有機會為您帶來更完美的入住體驗。祝您旅途愉快，順祝安康！

Response from Property: 尊敬的賓客：誠摯感謝您及時反饋入住期間的不便，我們深感歉意未能給您完美的居停體驗。您的是點評是我們優化的重要指南！關於水流控制器和馬桶水箱的問題，我們立即安排了維修人員全面排查，目前已經完成更換和調試。我們致力於為每一位客人打造舒適的住宿體驗，這次沒能讓您滿意，我們深表歉意。希望您能再給我們一次機會，下次入住定會讓您看到我們的改進，也歡迎您隨時提出建議，幫助我們不斷完善。再次向您致歉，期待您的下次光臨！

Response from Property: Dear guest, thank you so much for choosing to stay at our Jinjiang Hotel and leaving such a heartwarming review! We are honored to have provided you with a pleasant stay experience. We are delighted that the room, facilities, and the hotel's location met your expectations. Moreover, we are glad that the service of our staff, especially Anton, Andy, and Kevin, has won your recognition. They have always served guests with enthusiasm and professionalism, and your praise is the greatest encouragement to them. We will keep up the good work, maintain high-quality service and excellent facilities. We look forward to your next visit with your family and friends, and we will surely provide you with more considerate service!

Response from Property: Dear Guest:Greetings! Thank you very much for choosing our Jinjiang Hotel for your and your son's trip to Yunnan and we are delighted that you had such a wonderful experience on your first visit to China.We are honored to know that you spoke highly of our hotel's location, service, cleanliness and value for money. Ms. Mei and the entire staff are very happy to have been able to assist you in making your trip smooth and enjoyable.We will continue to strive to maintain the high standard of service and cleanliness of the hotel and provide a comfortable stay for every guest. If you are traveling to Yunnan again in the future, we warmly welcome you to stay at Jinjiang Hotel again and we will be at your service as always.We wish you and your family a happy life and look forward to seeing you again!

Response from Property: Dear Valued Guest,Thank you for choosing to stay at our hotel and for sharing your feedback. We sincerely apologize for the unsatisfactory experience during your stay.Regarding Smoking Issues:We strictly enforce a no-smoking policy in all designated non-smoking rooms. We will immediately conduct a thorough inspection of our ventilation systems and room-cleaning procedures, while enhancing staff patrols to ensure full compliance with our policies.Facility Maintenance & Updates:The outdated furniture you mentioned has been included in this year’s renovation plan. We will also review and update our photos to ensure they accurately reflect the current room conditions and avoid misleading guests.Location Advantage:We are glad to know you appreciated the hotel’s convenient location. Moving forward, we will continue to improve our service quality based on this strength.Your feedback drives our commitment to improvement, and we hope to have the opportunity to regain your trust in the future.

Response from Property: Dear Valued Guest,Thank you for your wonderful feedback! 🌟 We're thrilled to hear that you enjoyed our prime location, spacious and cozy rooms, and the helpfulness of our reception team. Providing a memorable stay is our top priority, and your kind words truly inspire us to keep delivering exceptional service. We look forward to welcoming you back for another impressive experience! 🏨✨

Response from Property: Dear GuestThank you for your kind words! We’re thrilled you enjoyed our prime location, the nearby local restaurant, and the in-room amenities. It was our pleasure to add a warm touch with the welcome fruit basket. We look forward to welcoming you back soon! Wishing you all the best.Warm regards,

Response from Property: Dear guest,We truly appreciate you choosing Kunming Jinjiang Hotel and taking the time to share your experience with us. First and foremost, we sincerely apologize for the numerous issues that marred your stay and fell short of your expectations.Regarding the airport drop - off service, we understand the confusion and disappointment caused by the price. We will review and clarify our communication about this service to ensure guests have a clear understanding in the future.We are well - aware of the hotel's age and the consequent problems, such as the insufficient air circulation in the room. Our renovation plan is already in progress, and we aim to update the facilities, including installing better air - conditioning systems to guarantee a more comfortable environment for our guests. We regret that the window - opening solution provided by the cleaner was ineffective.Your feedback is of great value to us, and we are committed to making improvements to enhance the experience of all our future guests. We hope you will consider giving us another chance in the future, and we will do our utmost to exceed your expectations then.Best regards,

Response from Property: 尊敬的客人，感謝您點評咱們酒店優越的地理位置！就像您説的，距離火車站僅僅700米，步行幾分鐘就能到，不管您是趕早班火車，還是深夜抵達，都不用擔心路程耗時和交通問題，這可是我們為住客精心考量的關鍵選址優勢。不少客人都因為這點對我們青睞有加，出行、趕車超便捷，省了好多麻煩事兒。後續如果您有出行規劃、景點推薦的需求，儘管開口，我們一定把知道的都分享給您，讓您這趟旅程順順利利，住得舒心又安心！

Response from Property: It is a great honor to stand out among numerous hotels and win your favor. Your affirmation is the greatest motivation for us to move forward! Looking forward to your return to Kunming again, Jinjiang Hotel will still be your harbor on your journey, and we will welcome your return with more enthusiastic and thoughtful service!

Response from Property: 尊敬的客人，您好！感謝您的真誠反饋！我們一直以“交通便捷、靜謐舒適”為選址與運營準則，您的認可讓我們堅信這份堅持值得。無論是差旅或遊玩，酒店始終願做您途中的安心之所。期待下次相遇時，能繼續以細膩服務與高性價比體驗，伴您輕鬆啟程！