Guest User
August 1, 2025
The room was ok, but the front desk staff was incredibly irresponsible. I stayed there for a day while on a business trip. The next day, when I returned, I called the hotel front desk to reserve a room. The staff told me to pay in person instead of booking online. I agreed, but they told me it was a noisy room. I said I was tired after a busy day and that I'd arrive at 5:35 AM. The staff told me I could check in 25 minutes early.
I arrived at 5:30 AM and was told I had to wait half an hour to check in, acting as if I didn't want to. They told me I had to wait until 6 PM. The front desk staff represents the hotel. Don't promise guests anything you can't do. I was really angry. I rushed all the way from the airport to be treated like this. The first time I checked in, I was looking at the hotel reviews. Later, I learned that a guest had given me a 5-star review with three photos and then charged me 16 yuan, which I refused. I hope the hotel management will provide more training for the front desk staff so they don't act like stonewallers.
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