Orange Hotel (Kunshan Vientiane Hui Branch) Reviews

Disappointing Service at Orange Hotel After a Promising Start My anticipation was high for my stay at Orange Hotel, following a delightful experience at their sister property, Citigo, in Xi'an. The hotel's design and aesthetic initially impressed me, promising a blend of comfort and style that seemed perfect for both leisure and business travel. However, the service failed to meet the expectations set by its sister hotel, leading to a series of disappointing encounters. 1. Sleep quality is important for travelers, and after a restless first night, I approached the front desk to request a room change. Despite my willingness to compromise on amenities or pay a difference, I was immediately met with a refusal, citing full occupancy. This was perplexing, especially since room availability was still shown online. The lack of effort to accommodate a simple request was disheartening. 2. The housekeeping service was below par. After requesting my room to be cleaned, I returned to find my used tea cup unwashed and the bed linens unchanged, a basic expectation of cleanliness and comfort not met. 3. The absence of air conditioning control during the night was particularly troubling. Despite expressing discomfort with the heat and inquiring for a solution, I was told the system was centrally controlled to emit warm air due to the cold weather outside. The lack of regard for individual guest preferences and the unwillingness to find a solution resulted in a sleepless and uncomfortable night. 4. Interactions with the front desk were marked by a mechanical and unfriendly demeanor, vastly different from the warm hospitality I anticipated. It seemed as if guests were more of a bother than valued patrons, with staff appearing disinterested in providing any assistance beyond basic check-in and check-out procedures. In conclusion, while Orange Hotel excels in its aesthetic appeal, the service significantly tarnishes the overall experience. The lack of attention to guest comfort and the unwillingness to address concerns make it difficult to recommend this hotel. It's a reminder that good design cannot compensate for poor service, and hospitality should always be a priority.

Very new Hotel, location just opposite of shopping mall. It easy to get Taxi to get around, also not too far away from Kunshan South.

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The front desk service is very good, the room is clean, the transportation is convenient, the gym and laundry room are fully equipped, and the breakfast is also very good. I will choose it next time. The overall feeling is good!

The room has floor-to-ceiling windows, which is a bit amazing. It is a brand new hotel. Compared with other orange hotels, it is very good. The facilities and hygiene are in good condition and smart. There are many TV choices. The restaurant has a great view.

I am very satisfied with the service of this orange hotel The facilities are very new and just opened this year. The service is also very good. We will respond to parking, takeout, late check-out, etc. Breakfast is also rich in variety, fresh and delicious I particularly like the location because it is within walking distance from the Kunshan Culture and Art Center. It is so convenient to watch performances from Shanghai, especially when there are some popular performances that cannot be bought in Shanghai. The curve saves the country and the price-performance ratio is unparalleled.

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It's very average. Apart from the location, there is also Wanxianghui next to it. The hotel room is very small. What's even more annoying is that the air conditioner beeps every time it starts automatically. It beeps two or three times an hour on average when sleeping at night. I was so devastated that I didn't sleep well all night. The hotel is not worth the price at all. It's inflated.

A newly opened hotel on the way forward, the facilities are not bad. The room is slightly smaller, and the packaging of toiletries and tea bags is very beautiful. Breakfast is basically Chinese food, and the variety is quite rich.

There is not even a hook outside the shower room to hang clothes. There was a faint smell in the room. The bed was short by a section, less than 1.8 meters tall, and his feet were already beside the bed.

It was the first time I stayed at this Orange Hotel in Kunshan. The front desk staff were enthusiastic and the check-in procedure was fast; especially the serious and responsible work attitude of Aunt Li, who was in charge of the hygiene on the 16th floor, left a deep impression on us. This is a stay experience that we must be satisfied with. highly recommended!

The new hotel is close to Vientiane Plaza, just across the road. The parking is very convenient. There is a ground and a basement. The sanitation of the guest rooms is very good. The service attitude at the front desk is also very good, and they will deal with the needs of the guests in a timely manner. Takeaway It was delivered by a robot, it was a great experience, and I will choose this hotel in the future

①環境衞生非常乾淨整潔！ ②桔子人服務態度超級貼心，温暖！ ③現代的裝修風格特別喜歡！ ④讓我感動的事：免費洗衣服還幫你送回酒店！你叫的餐不僅可以在一樓大廳使用，他還有機器人可以幫你送到房間的服務！ ⑤超級棒一次體驗！下次還來！

先説説好滴方面：首次體驗桔子酒店，儘管房間面積不大，但衞生間很大，電視機超大，小度語音控制很方便，入住和退房很快捷，大堂布置很符合當下人們追求放鬆、小聚的特點。入住時還送了小孩子一包小零食。布草質量很好。早餐品種豐富，還有特色麪檔，很贊！另外有洗衣機和烘乾機，這真的很解放雙手。地理位置也很棒，就在萬象城對面，吃飯購物很方便。 再説説需要改進的：窗户無法完全閉合，因此對於高樓層來説風噪總會影響環境體驗。最嚴重的就是蟲控！不知道為啥我們這間22樓客房的衞生間很多螞蟻，難道是因為餐廳也在這樓嗎？希望品牌方好好注意衞生質量，不要自砸招牌呀！