Residence Inn Kuwait City

Great hotel, super friendly staff, great breakfast, clean rooms and convenient location.

I would like to make a formal compliant here We paid for our 3 King Bed room a week in advance, before we booked we called the hotel and asked if they would keep our room if we check in late. The hotel said "of course they would keep for us since we already paid". But once we arrived the early morning, we got told all 3 of our King Bed Room were given to someone else. [First promise broke] Then Hotel said we can come back 2 hours later, they would give back us smoking-allowed King Bed Rooms with good view on high floors. When we came back, they only offered room on 10th floor, which is medium height only, and are smoking free rooms [Promise broke agian] During the whole conversation, we disucussed respectively with two receptions and one duty manager, we have never heard of any sort of appologies. What they kept saying are : 1. We understand your feeling (with a fake smile) 2. Do you know now is GCC summit? We have high occupation rate (is it the reason you can break your contract?) 3. It is not your fault ( This is the most hilarious sentence that they kept saying, feels like it is my fault) This is not Marriot Standard nor any decent hotel standard, very disappointed!

The food was so delicious, tastyyy, and yumyyyy!!!! The stuff and chef are very friendly and kind, i like the way that they welcome and serve the food to us In addition, i recommend all to visit and try the restaurant that has international delicious food

A really well located hotel for exploring Kuwait City and the complimentary airport transfer was a nice touch. Very delicious breakfast and sn excellent range of choice. Diana and Mounir on the front desk were both incredibly helpful, as were all other staff. Can’t fault it. Would definitely recommend and use again for sure.

My second time at the Residence Inn Kuwait City, this time for an extended stay ( almost 2 weeks ) Traveling for work. This place has everything you need while away, The staff here go out of there way to make you feel welcome, nothing is an issue from check in to check out. The place is immaculate and was located on the doorstep of where i was working. most things are within walking distance from the hotel, Shopping Mall, Convenience Stores Etc. although you shouldnt need to go far as the hotel provide almost everything you would need for your stay. On site laundry ( free to use . Bring your own detergent ) Great Restaurant and Room Service with a great choice of menu for all tastes. Breakfast is a must with a huge choice to start you off for the day. Rooms are great and serviced everyday with a restock of Tea, Coffee & Water But what makes this place great is the Staff, everyone one i met made me feel at home, Security, Desk, Cleaners, Waiting Staff, Chiefs and Management all go out of there way to make you welcome and look after you .. A special shout out the Restaurant Staff especially James who kept me supplied with Lemon Mint Juice throughout my stay you are a legend ... Hopefully i will be back again someday ... Thanks Again . Lee ( Custom Artwerk )