Hekisui Gyoen
0 nights
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Kyotango

Hekisui Gyoen

1452 Minatomiya, Kumihama-cho, Kyotango City, Kyoto Prefecture, 629-3422, Japan
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The 4-star Hekisui Gyoen Ryokan offers comfort and convenience whether you're on business or holiday in Kyoto. Both business travelers and tourists can enjoy the hotel's facilities and services. Take advantage of the hotel's free Wi-Fi in all rooms, daily housekeeping, taxi service, postal service, gift/souvenir shop. Each guestroom is elegantly furnished and equipped with handy amenities. The hotel's peaceful atmosphere extends to its recreational facilities which include hot spring bath, karaoke. Convenience and comfort makes Hekisui Gyoen Ryokan the perfect choice for your stay in Kyoto.Show More
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hotel overview picture
3.6/5
Cleanliness: 3.6
All 2 Reviews
Surroundings
Train: Yuhigaura-Kitsuonsen Station
(9.2km)
Train: JR Kinosaki-Onsen Station
(11.6km)
Landmarks: Kinosaki Marine World
(6.8km)
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Rooms

Guest Reviews

Policies

Japanese-Style Room
2

Japanese-Style Room

Smoking Permitted
Room Amenities
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Guest Reviews(2)

3.6/5
Verified Reviews
  • Cleanliness3.6
  • Amenities3.6
  • Location3.6
  • Service3.6

Book now and leave a review after your stay to earn up to 120 Trip Coins (approx. US$1.20). Trip Coins can be used to save instantly on room rates.

Guest User
August 16, 2021
A total of 6 people, my wife, my 2-year-old son, my parents-in-law, and my brother-in-law, stayed here for one night on the Saturday of Obon. We managed to get there even though some roads were closed due to heavy rain. As soon as we arrived, all the adults enjoyed a hot spring bath in the public bath, and our 2-year-old son got ready to take a bath in his room after dinner. (My son can't stand upright yet, so I always take a bath in the room when we travel because he can't stand upright in the large bath.) I thought it was about time for the bath to fill up, so I took a peek and was shocked. There was pitch black hot water in the bathtub. At first I thought, ``Maybe the pipes were dirty by chance,'' so I threw away the hot water and refilled it, but it was the same thing. I immediately called the front desk and asked them to come and take a look, but apparently the person in charge was on the night shift and said, ``Not many people use the bathroom in the room, so I don't really know.There's nothing I can do right now.'' ``I'll hand it over to my employees tomorrow morning...'' That's all I can say for now.'' ``The public bath is fine, so please use the public bath.'' reply. After that, when I looked closely, the water in the washroom, toilet, and lobby toilet were all cloudy. Did you drink dirty water? Did you wash your body with this water? The next morning came with a feeling of anxiety. Time passed without any action or response from the hostel...I was so scared that I basically didn't drink any of the drinks provided by the hostel during breakfast. As I was about to check out, the inn manager and a person who appeared to be a local water supplier came to my room with a water quality test from three months ago. In summary: ・We regularly test the water quality (3 months ago), so there are no hygiene issues.・We use sediment-filtered mountain water, but the tap water around here always gets cloudy when it rains heavily. ・I knew it was cloudy, so I've been using mineral water for cooking and drinking since yesterday. Ta. I did it with. There was no such explanation in advance, and there was no signage at all. Saying, "It can't be helped that it gets muddy due to heavy rain" may not be a problem in terms of equipment management, but leaving it in a condition that makes customers feel uneasy is a problem. If the water is at risk of becoming cloudy, wouldn't it be a good idea to have an explanation or a sign to reassure customers? Also, the night shift worker's statement that the public bath was fine was a complete lie. As a result, it seems that the water was from the same tap. Was that delicious dish also made with muddy water? If that kind of water gets into his mouth, will my little son get an infection? How much of a night did I spend in anxiety? No matter what I said, the manager only apologized, and then charged me the full amount for the stay without any apology or service. It's a zero point for a service industry to leave customers so worried and then take no action. Additionally, there are no elevators inside the building, and the building is a maze-like building full of stairs and steps.The public bath is rocky and looks slippery. Definitely not recommended for people with weak legs. The food was delicious, but the service and facilities were lacking.
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Guest User
December 2, 2021
It seems to be sold on high-end routes, but the food is frozen and can be eaten anywhere. The building is bare. The hot spring doesn't have a hot spring feeling at all. It's a level that makes me wonder how the training of the employees is going. When I listened with bitterness to the stories of the employees who spoke about the company's internal affairs, I was told that the owners had changed hands a while ago, and that they had changed direction to prioritize profits. It's true that the food and customer service were terrible. I heard that Wi-Fi is available throughout the building, but the quality of the Wi-Fi is also poor. We recommend it to those who like to travel all the way from Tango, where Matsuba crab is produced, to eat foreign frozen snow crab, which can be eaten anywhere in Japan and pay a high accommodation fee. I should have looked at the reviews on this site more. Annual services for families were also ruined.
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Property Policies

Check-in and Check-out Times
Check-in: After 14:00
Check-out: Before 12:00
Child Policies
Children of all ages are welcome at this hotel.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.

Cribs and Extra Beds
Please contact the hotel for details about crib and extra bed policies.

Breakfast
TypeJapanese
StyleA la carte
AgeFee
Adult
Contact hotel
Additional breakfast fees are not included in the total and need to be paid at the property.

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Property Description

  • Number of Rooms: 14
The 4-star Hekisui Gyoen Ryokan offers comfort and convenience whether you're on business or holiday in Kyoto. Both business travelers and tourists can enjoy the hotel's facilities and services. Take advantage of the hotel's free Wi-Fi in all rooms, daily housekeeping, taxi service, postal service, gift/souvenir shop. Each guestroom is elegantly furnished and equipped with handy amenities. The hotel's peaceful atmosphere extends to its recreational facilities which include hot spring bath, karaoke. Convenience and comfort makes Hekisui Gyoen Ryokan the perfect choice for your stay in Kyoto.

Frequently Asked Questions

How much does it cost to stay at Hekisui Gyoen?

Prices at Hekisui Gyoen are subject to change according to dates, hotel policy, and other factors. To view prices, please search for the dates you wish to stay at the hotel.

What are the check-in and check-out times at Hekisui Gyoen?

The check-in time is after 14:00 and the check-out time is before 12:00.

Does Hekisui Gyoen provide airport transfer services?

No, the Hekisui Gyoen doesn't provide airport transfer services.

What amenities and services does Hekisui Gyoen have?

Hekisui Gyoen has the following amenities and services: Parking not available.

Does Hekisui Gyoen have a swimming pool?

No, Hekisui Gyoen doesn't have a pool.

Does Hekisui Gyoen have fitness amenities?

No, Hekisui Gyoen doesn't have fitness amenities.

Does Hekisui Gyoen provide Wi-Fi?

Please view the amenity list on the hotel page.

Does Hekisui Gyoen have non-smoking rooms?

Please view the hotel listing for details.

Does Hekisui Gyoen provide breakfast?

Yes, Hekisui Gyoen provides breakfast.

Does Hekisui Gyoen have a restaurant?

No, Hekisui Gyoen doesn't have a restaurant.

About This Property

Nearest Train StationJR Kinosaki-Onsen Station
Distance to Train Station11.57KM
Average Price FromUSD344
Hotel Star Rating4