Guest User
August 16, 2021
A total of 6 people, my wife, my 2-year-old son, my parents-in-law, and my brother-in-law, stayed here for one night on the Saturday of Obon. We managed to get there even though some roads were closed due to heavy rain. As soon as we arrived, all the adults enjoyed a hot spring bath in the public bath, and our 2-year-old son got ready to take a bath in his room after dinner. (My son can't stand upright yet, so I always take a bath in the room when we travel because he can't stand upright in the large bath.) I thought it was about time for the bath to fill up, so I took a peek and was shocked. There was pitch black hot water in the bathtub. At first I thought, ``Maybe the pipes were dirty by chance,'' so I threw away the hot water and refilled it, but it was the same thing. I immediately called the front desk and asked them to come and take a look, but apparently the person in charge was on the night shift and said, ``Not many people use the bathroom in the room, so I don't really know.There's nothing I can do right now.'' ``I'll hand it over to my employees tomorrow morning...'' That's all I can say for now.'' ``The public bath is fine, so please use the public bath.'' reply. After that, when I looked closely, the water in the washroom, toilet, and lobby toilet were all cloudy. Did you drink dirty water? Did you wash your body with this water? The next morning came with a feeling of anxiety. Time passed without any action or response from the hostel...I was so scared that I basically didn't drink any of the drinks provided by the hostel during breakfast. As I was about to check out, the inn manager and a person who appeared to be a local water supplier came to my room with a water quality test from three months ago. In summary: ・We regularly test the water quality (3 months ago), so there are no hygiene issues.・We use sediment-filtered mountain water, but the tap water around here always gets cloudy when it rains heavily. ・I knew it was cloudy, so I've been using mineral water for cooking and drinking since yesterday. Ta. I did it with. There was no such explanation in advance, and there was no signage at all. Saying, "It can't be helped that it gets muddy due to heavy rain" may not be a problem in terms of equipment management, but leaving it in a condition that makes customers feel uneasy is a problem. If the water is at risk of becoming cloudy, wouldn't it be a good idea to have an explanation or a sign to reassure customers? Also, the night shift worker's statement that the public bath was fine was a complete lie. As a result, it seems that the water was from the same tap. Was that delicious dish also made with muddy water? If that kind of water gets into his mouth, will my little son get an infection? How much of a night did I spend in anxiety? No matter what I said, the manager only apologized, and then charged me the full amount for the stay without any apology or service. It's a zero point for a service industry to leave customers so worried and then take no action. Additionally, there are no elevators inside the building, and the building is a maze-like building full of stairs and steps.The public bath is rocky and looks slippery. Definitely not recommended for people with weak legs. The food was delicious, but the service and facilities were lacking.
Original TextTranslation provided by Google