M32964****
February 11, 2025
When I checked into the hotel, I saw disposable earplugs provided on the table and felt something was wrong. As expected, the soundproofing of the single-family building was poor at night. I could hear the neighbors talking, joking, unzipping suitcases, and opening cabinets. I couldn't fall asleep. I contacted the hotel customer service email at 2 a.m. and asked to check out early (originally scheduled for the 2nd, wanted to change to the 1st). The next day, the hotel customer service responded that early check-out would not be allowed and that there was no soundproofing problem. Other customers did not report any soundproofing problems. During the Spring Festival, I was too lazy to argue with the hotel customer service, so I packed my luggage and left early the next morning. Even if I had to pay for one more day's hotel fee, I would not be willing to sacrifice the quality of my rest and stay for one day's rent.
This experience has made me better understand the characteristics of Japanese single-family houses, and I will not try it next time.
Ctrip’s customer service is still great. They contacted me during the Chinese New Year, hoping that I could understand and continue to support Ctrip.
Original TextTranslation provided by Google