Cross Hotel Kyoto

I have stayed several times so far, and I used it again because it was so good before. This time I was very disappointed in the following points: Part 1: About the bed 1) On the first night, I felt something was wrong with the center of the bed. I made an offer to the front desk with a photo, and the front desk also confirmed the bulge in the center and recognized that there was a problem with the way the mat was laid, but there seemed to be many vacancies, but there was no suggestion to replace the room. 2) I confirmed that it would be fixed properly by the second night, but I also had a feeling of strangeness / problem on the second night. Before the 3rd night, I made a request to Mr. A, who is in charge of the front desk, to improve the situation, but there was no apology at checkout. 3) I had to sleep on the right or left, and I could only sleep for 3-4 hours on the first and second nights, respectively, and I felt sick. Part 2: About the morning response 1) One day, a middle-aged man at the front desk and a foreign woman at the concierge were almost asleep. After that, after the person in charge A (female) came, the above two people changed to smiling and serving customers. 2) Not only in the morning, but when the person in charge A (female) comes, the whole atmosphere becomes very sharp. However, it is a pity that the hospitality will change as if you came to a different hotel without Mr. A. Part 3: About employee training One day around 17:32, the room was held in one room with staff training with the door open. The vulgar language echoed all over the floor, and I thought it was better to be a little more careful. Part 4: About coffee amenity Previously, the room was equipped with two types. Coffee is served on the first floor, but it is not delicious, and after tens of minutes it separates and the back mouth is very bad. Therefore, I used to love coffee in my room. However, it has been aggravated and has a delicate taste. Therefore, I decided to go to a nearby convenience store to buy it. It's a shame.

I booked a triple room, but the size of the room is normal. It was nice to have a humidifier. It was good that the toilet was clean and the bath was clean. I was happy because the shampoo was also good. If you take 2 rooms, may you be next to or in front of you? It was just a minus point.

I received a handwritten letter at check-in and felt hospitality. I had a good experience. Thank you very much.

The rooms and facilities in the building were very clean and clean! The restaurant was fashionable and both morning and lunch were the best cospa! It was a pity that there was no hair iron for rent.

During the epidemic, breakfast became a set meal, but the level was quite good, borscht and brightly colored salad (I started to eat when I remembered to take pictures), and mixed cheese, small tomatoes and green sauce on crispy toast. Served with thick-sliced grilled ham and sausage, eggs and fruit, it is a perfect breakfast. (PS. Please be sure to specify the maturity of the omelet before ordering. This fully cooked omelet is a negative case) The hygiene and service are impeccable, and the most important thing is that the location is so good, the bus and subway can go directly to the city Any scenic spot in the area is not exaggerated at all, this is the real city center. Shopping is also convenient, big shopping malls, shopping streets are within walking distance, nothing is stronger than this.