Kyoto Shinmachi Rokkaku Hotel Grandereverie Reviews
Kyoto Shinmachi Rokkaku Hotel Grandereverie
〒604-8211 Kyoto, Nakagyo Ward, Tamakuracho, 120, Nakagyo Ward, Kyoto City, Kyoto Prefecture, 604-8211, JapanView Hotel Details
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Kyoto Shinmachi Rokkaku Hotel Grandereverie Guest Reviews
4.7/5
Amazing
13 Reviews
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Verified reviews
Location4.7
Amenities4.7
Service4.7
Cleanliness4.7
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All reviews(13)
Positive reviews(6)
Reviews with photos/video(4)
D1459RAthomasg
Checked in Sep 2024
Couples
5.0/5
Outstanding
Posted on 28 Sep 2024
Delightful small hotel with only 12 rooms in central Kyoto. Our room was spacious and comfortable with a comfy bed. The shower was a bit over-engineered - with 4 different water outlets and a very confusing set of controls. But it worked fine. We didn't try the jacuzzi-style tub. The front desk staff are friendly and helpful, if not very proficient in English. There is no food service but lots of dining options very close by. I'd stay there again for sure.
Response from Property: Dear D1459RAthomasg, Thank you for your heart-warming feedback. We are sorry to hear that our overly complicated bathroom facilities caused you a bit of trouble, but we are glad that you enjoyed them in the end. We really appreciated the warm interaction with you, even if it was short and not so proficient. We hope you enjoyed a lot of sightseeing, shopping and dining during your stay with us. We look forward to the honour of welcoming you again at here Kyoto Shinmachi Rokkaku Hotel grandereverie. Kind regards,
jchamb0131
Checked in Sep 2024
Couples
5.0/5
Outstanding
Posted on 17 Sep 2024
What a lovely little hotel with super friendly and kind staff. Rooms are of a great size and the bathroom was pretty big too. Free bottled water was provided each day. Location is good, and hotel is on a quiet street. Would definitely recommend.
Response from Property: Dear jchamb0131, We are so flattered to receive such a complimentary and appreciative feedback. Just a few blocks away from the main street of Karasuma, our hotel is located in a quiet old Kyoto style street. We expect our guests to spend a relaxing time at our hotel after a busy day of sightseeing. As your kind words show, our facilities are made to be relaxing and comfortable, and our staff sevice is made to be as helpful as it can be. Reviews from our valued guests would always be our strongest motivation and are greatly appreciated. We look forward to welcoming you again in the future. Kind regards,
Guest User
Checked in Nov 2024
Other
3.0/5
Posted on 10 Nov 2024
Nice hotel good breakfast but really terrible location. Nothing around and very dangerous to walk at night because it is not well lighted and it is easy to be hit by bikes or cars. I don’t understand the great reviews about location Nice staff Wish I had chosen a good location
bavaria85551
Checked in Apr 2023
Business travelers
5.0/5
Outstanding
Posted on 2 Apr 2023
Amazing! That’s the only word I can say. It was not my first time in Japan but the first in such a nice hotel! The size of the hotel, the size of the room is more than perfect! Only 12 rooms are available and all that’s make this hotel so unique in Kyoto. When I’ve to be back in Kyoto, I will stay here!
6/8
Response from Property: Dear barvaria, Thank you very much for taking your precious time to share your staying experience at out hotel. Our hotel is small, but we are happy if you felt comfortable and at home with us. We really appreciate your kind words that let us know that you liked our facilities and enjoyed your stay. Reviews from our valued guests would always be our strongest motivation to strive for further excellence in service. We sincerely look forward to welcoming you again in your future trips to Kyoto. Best regards,
Touristefrancais
Checked in Nov 2024
Family
5.0/5
Outstanding
Posted on 4 Nov 2024
Nous ne pouvons que confirmer les autres avis sur cet hôtel. Nous avons passé un super séjour de 4 jours à kyoto dans cet hôtel. Les chambres sont spacieuses, jolies et très bien équipée. Les lits sont confortables, la salle de bain est géniale. Cela aura été la meilleure chambre d’hôtel de notre voyage au Japon! Les seules choses à améliorer: accompagner les clients dans leur chambre pour donner des explications (l’utilisation de la douche n’est pas toujours facile). Nous avons découvert l’utilisation au fur et à mesure! Ne pas hésiter aussi à ouvrir tous les tiroirs! Nous avons découvert que l’un d’eux cachait une bouilloire et tout le nécessaire à thé à la fin de notre séjour. Dommage effectivement qu’il n’y ait pas de petit déjeuner… même si dans les environs il y a de quoi faire. Notre chambre n’avait pas de vue (fenêtre opaque) et donnait sur un autre immeuble à l’arrière de l’hôtel. Nous n’avons pas été mis au courant à la réservation. Ce sont des éléments d’amélioration mais qui ne remettent pas en cause la qualité de l’hôtel et l’accueil du personnel. Les faits que ce soit un hôtel à petite capacité et sa localisation ont été plus qu’appréciables. Très bon rapport qualité/prix
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Response from Property: Dear Touristefrancais, Merci pour votre merveilleuse critique! Thank you so much for your wonderful review. We are so honoured to receive such compliments on our rooms, beds, bathroom facilities and staff service. Meanwhile, we deeply apologise for any inconvenience you experienced during your stay due to the lack of information from us. We will improve it so that our customers can easily tell how to use the bathroom system and where the amenities are. (We have suspended our room attendant service during the pandemic, which doesn't seem to be over yet.) We also apologise for the poor view from the windows of our guest room. As our hotel is a five-storey small boutique hotel in the centre of Kyoto City, it is difficult to expect a nice view. On the other hand, our location is good for sightseeing, shopping, dining and other activities, so please take advantage of it and explore Kyoto. We have started to offer breakfast service in both Japanese and European style. Please try it if you have a chance. Thank you again for taking the time to write this great review.We sincerely appreciate it and look forward to welcoming you again in the near future. Best regards,
oscarc817
Checked in Sep 2024
Solo travelers
5.0/5
Outstanding
Posted on 24 Sep 2024
Très bel hôtel en plein centre de Kyoto sans que ce soit trop touristique. Seulement 12 chambres donc un accueil personnalisé et charmant. Dans la chambre, tout est bien: la surface, les équipements, le confort de la literie, la décoration. Le plus, c’est le personnel qui fait tout pour que le séjour soit réussi, en réservant des restaurants pour le soir. Tout cela avec un excellent rapport qualité prix. Plus que recommandé!
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Response from Property: Dear oscarc817, Thank you so much for giving us such a great review, we are really greatful if you found our hotel comfortable and at home. Your appreciation about the service of the staff was most appreciated as this is what we strive for every day. Our hotel is small and without spectacular facilities such as fancy restaurants, but we sincerely hope that it could be a cosy, relaxing and convenient base for visitors to explore Kyoto. We look forward to welcoming you again on your future trip to Kyoto. Best regards,