272-6 Shijohorikawacho, Shimogyo Ward, Kyoto City, Kyoto Prefecture, 600-8481, JapanView Hotel Details
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Urban Hotel Kyoto Shijo Premium Guest Reviews
4.4/5
Very Good
464 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location4.4
Amenities4.3
Service4.4
Cleanliness4.5
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All reviews(464)
Positive reviews(448)
Reviews with photos/video(144)
Delicious breakfast(43)
Easy to get around(43)
Near shopping area(30)
Great value for money(22)
Convenient for shopping(22)
Delicious buffet(12)
Relaxing hot springs(7)
Friendly front desk staff(7)
Negative reviews(16)
Guest User
Double Room
Checked in 11. 2024
Family
10 Reviews
5.0/5
Outstanding
Posted on 9.11.2024
Room was big and clean. How ever staff at front desk was not friendly.
Response from Property: Thank you very much for using our hotel.We are very happy to hear that you enjoyed your stay in our room.We apologize for the inconvenience caused by the lack of friendliness of the staff.We recognize that the front desk staff is an important position that can be said to be the face of the hotel.We will continue to make even greater efforts to ensure that our customers can use our services with peace of mind.If you have another opportunity, we would be happy if you could use our hotel again.Thank you very much.Urban Hotel Kyoto Shijo Premium
Guest User
Run of House
Checked in 9. 2024
Solo travelers
5 Reviews
5.0/5
Outstanding
Posted on 19.9.2024
Not far from the train station, in the middle of the city. Very clean, great staff, many amenities, free coffee, modern and comfortable. I’d definitely stay again.
Response from Property: Thank you very much for using our hotel.The hotel is a 5-minute walk from Hankyu Omiya Station, a 12-minute walk from Shijo Subway Station, and a 2-minute walk from Shijo Horikawa City Bus Stop.Nijo Castle, a world heritage site, and the shopping area of Kawaramachi can be reached by city bus or on foot.You can purchase a one-day subway/city bus pass at the front desk, which is convenient for sightseeing. Please let the staff know when you need it. All of our staff are looking forward to your next visit. thank you very much.Urban Hotel Kyoto Shijo Premium
Ciao Italia
Twin Room
Checked in 9. 2024
Travel with friends
34 Reviews
1.0/5
Posted on 6.9.2024
Staff hotel manager is terribily rude and frustrated person the room was full of dust
Ciao Italia
Twin Room
Checked in 8. 2024
Solo travelers
34 Reviews
3.0/5
Posted on 28.8.2024
Very good hotel and people working are so kind I hope to come back soon
Response from Property: Thank you very much for staying at Urban Hotel Kyoto Shijo Premium. We are very grateful for your kind words of praise. We sincerely look forward to seeing you again.
Tanin Phannithi
Double Room
Checked in 8. 2024
Solo travelers
48 Reviews
4.0/5
Very Good
Posted on 20.9.2024
Not too far from train station.
Brekfast is not good enough for this price.
Response from Property: Thank you very much for using our hotel.Our hotel is located a 5-minute walk from Hankyu Omiya Station and a 12-minute walk from Shijo Subway Station.Regarding breakfast, we will take your feedback seriously and will use it in developing future menus. Thank you for your valuable feedback. We look forward to seeing you again. thank you very much.Urban Hotel Kyoto Shijo Premium
Zhiheng
Double Room
Checked in 6. 2024
Family
32 Reviews
5.0/5
Outstanding
Posted on 29.6.2024
Good location near 大宮 station, easy to travel there from Osaka. Near supermarket that you can enjoy nice Japanese fruits.
Response from Property: Thank you very much for staying with us. We would also like to express our gratitude again for the high evaluation. We are happy to hear that you were able to spend your stay comfortably. We will continue to strive to provide services that will make our customers feel comfortableThank you very much for taking time out of your busy schedule to post. We look forward to seeing you again.
Guest User
Double Room
Checked in 12. 2024
Couples
1 Reviews
3.5/5
Posted on 8.12.2024
Breakfast is average.
Onsen amenities too few.
Too many Onsen users.
Other hotel brands more value for money.
Response from Property: Thank you for choosing our hotel.We have provided cotton swabs, cotton wool (for women only), and hairbrushes as amenities in the large bathrooms.Lotion and cleansing lotion are distributed free of charge at the front desk.We apologize for the inconvenience caused by the crowded public baths. We hope you will have the opportunity to stay with us again. Thank you very much for your kind attention.Urban Hotel Kyoto Shijo Premium
Guest User
Premium Twin Room
Checked in 11. 2024
Family
4 Reviews
2.5/5
Posted on 10.12.2024
The most unfriendly front desk staff for my Japan trip. The staff were mostly gloomy looking and do not smile when you ask them questions. After check out, I asked for help to book a taxi to the train station. The front desk staff said to just flag down a taxi even though I asked if they could book an Alphard as I wanted to travel together with my family. In the end, we decided to flag down a taxi on our own as they were unwilling to help. Unpleasant experience for us to stay at this hotel.
EllieNguyen
Double Room
Checked in 5. 2024
Couples
2 Reviews
4.2/5
Very Good
Posted on 8.5.2024
It is a big hotel in central area. The room size is good for two, but the overall cleanliness of the room leaves something to be desired (a bit dirty). Guest can enjoy the free spa on 2nd floor.
Response from Property: Thank you for staying at our hotel. And, I'm so sorry for making you feel uncomfortable about the cleaning.We will strive to strengthen maintenance.And about the public bath, it starts 2pm to 1am, and 5am to 9am in the morning on the second floor.Moreover, there is also a sauna, so please heal the tiredness of the trip.We look forward to your next visit.
Urbern
Premium Twin Room
Checked in 11. 2024
Couples
2 Reviews
5.0/5
Outstanding
Posted on 3.11.2024
Wonderful location especially for bus links throughout Kyoto to temples & only a few blocks to Shijo train station...
The hotel Onsen was very relaxing and great for relaxing after tourist activities!
Response from Property: Thank you very much for staying at our hotel.We are very happy to hear that you had a meaningful stay in Kyoto.The public bath is open daily from 14:00 to 25:00 and from 5:00 to 9:00 in the morning.Guests can use it as many times as they like free of charge, so please take advantage of it.We hope that you will use our hotel for your sightseeing in Kyoto, as it is easily accessible to many sightseeing spots. We look forward to welcoming you again.Thank you very much.Urban Hotel Kyoto Shijo Premium
choi
Double Room
Checked in 11. 2024
Family
4 Reviews
2.5/5
Posted on 8.11.2024
The room was okay. The service staff tone was unfriendly and unattentive during enquires.
Response from Property: Thank you very much for choosing our hotel.We apologize for any inconvenience caused by the inadequate reception of our staff.Although we have several English-speaking staff members, we feel that they are still inadequate.We will make further efforts in the future, and we hope that you will have another opportunity to stay with us.Thank you very much.Urban Hotel Kyoto Shijo Premium
BEYA
Twin Room
Checked in 4. 2024
Family
2 Reviews
5.0/5
Outstanding
Posted on 10.4.2024
Great location, very close to bus stops, convenient stores, supermarket and restaurants. Walking distance to some major tourist spots. Staff are friendly and helpful. Facilities are clean and well maintained. Spa is a bonus. Beds are comfortable. The room has a good size compared with other Japanese hotels. Strongly recommended.
Response from Property: Thank you for staying at our hotel.There are convenience stores, supermarkets, and drug stores around the hotel within a 5-minute walk. Nishiki Market is about a 15-minute walk away.We are happy to hear that you were satisfied with the staff's response. We will continue to work hard to provide you with a more comfortable stay at our hotel, and we look forward to your next visit.Urban Hotel Kyoto Shijo PremiumNishida
Guest User
Premium Twin Room
Checked in 8. 2024
Family
1 Reviews
4.7/5
Amazing
Posted on 27.8.2024
Very pleasant stay. The room was large enough for a family, well soundproofed and comfortable. The buffet breakfast was very good and with lots of variety. The onsen was nice. the area is not the liveliest in Kyoto, but with the bus and subway nearby, you can get around easily. I strongly recommend, good value for money
Response from Property: Thank you very much for staying at Urban Hotel Kyoto Shijo Premium. We are very pleased to hear that you were satisfied with your stay. Our hotel is located a little outside the downtown area, which is quiet and safe, and it is easy to get to Kyoto Station or anywhere else in Kyoto. The large public bath is open until 1:00 a.m. and breakfast is served from 6:00 a.m., so you can spend a meaningful time with us. Please come visit us again when you come to Kyoto. Thank you for your valuable feedback.
Jian Ming
Premium Twin Room
Checked in 10. 2024
Business travelers
26 Reviews
5.0/5
Outstanding
Posted on 27.10.2024
Comfortable clean and convenient for all travellers to stay.
Response from Property: Thank you very much for staying at our hotel.We are glad to hear that you had a pleasant stay with us.We hope you enjoyed our public bath and sauna.We are pleased to inform you that you can use them as many times as you like free of charge for our hotel guests.We are looking forward to having you stay with us again. Thank you very much.Urban Hotel Kyoto Shijo Premium
Ethan
Run of House
Checked in 7. 2024
Solo travelers
6 Reviews
4.5/5
Great
Posted on 19.7.2024
Rooms and showers are good, however wifi is really slow
Response from Property: Thank you very much for staying at Urban Hotel Kyoto Shijo Premium. We are happy to hear that you were able to spend your stay comfortably. We will continue to strive to provide services that will allow our customers to spend their time comfortably. Thank you very much for taking the time out of your busy schedule to post. We look forward to seeing you again.