Reviews of Candeo Hotels Kyoto Karasuma Rokkaku

Response from Property: この度は大阪心斎橋・京都烏丸の両施設にご宿泊いただきまして誠にありがとうございます。さらに、ご滞在の感想を詳しくお寄せいただきましたこと、心より御礼申し上げます。京都烏丸の環境やサービスについてお褒めのお言葉をいただき、大変嬉しく拝見いたしました。一方で、清潔面や温泉エリアでのご体験につきまして、ご不快な思いをおかけしましたことをお詫び申し上げます。特に、温泉内での携帯電話の使用やスピーカーフォンでの通話につきましては、本来すべてのお客様に快適にお過ごしいただくため、マナーへの配慮が必要であると認識しております。今後は館内案内や巡回時の注意喚起を含め、より適切な対応に努めてまいります。また、スタッフが事前のお声がけなく温泉室へ入室した件につきましても、ご配慮に欠ける対応となってしまい申し訳ございませんでした。いただいたご意見をスタッフ間で共有し、入室時の挨拶やお声がけを徹底することで、より安心してご利用いただける環境づくりに努めてまいります。貴重なご意見をお寄せいただき、誠にありがとうございました。今後もサービス向上に努めてまいりますので、また機会がございましたらぜひお迎えできますことを心より願っております。Candeo hotels Kyoto Karasuma Rokkaku front desk staff team.

Response from Property: Dear guest,Thank you very much for choosing to stay with us again at Candeo Hotels Kyoto Karasuma Rokkaku and for sharing your kind review!We are truly delighted to know that you enjoyed your stay once again.We are especially happy that you liked our public bath and that it become one of the reasons for your return,this means a lot to us.We look forward to welcoming you back to Kyoto in the future!Candeo Hotels Kyoto Karasuma Roakkau Front Desk

Response from Property: Dear guest, thank you for taking your time to write a review about your stay with us and for rating our facilities. We are sorry to read that our breakfast system wasnt flexible enough for your needs. We apologize as well for the misleading informations about breakfast during your check-in. You can be sure we will notify our front staff team about it to make sure such case doesnt happen again.Best regards, Candeo Hotels Kyoto Karasuma Rokkaku front desk staff team.

Response from Property: Dear guest,Thank you very much for staying with us and for your wonderful review!We are delighted to hear that you enjoyed your trip and found our hotel clean.We truly appreciate your kind words and look forward to welcoming you back again!!Candeo Hotels Kyoto Karasuma Rokkaku Front Desk

Response from Property: Thank you for taking the time to share your detailed feedback. We’re very pleased to hear you enjoyed the bath and sauna area and found it to be a relaxing highlight of your stay. It’s also great to know you were comfortable overall during your three days with us.We appreciate your comments regarding the room layout, lighting, and ceiling height. As our property features a traditional architectural style, some areas do have lower ceilings and a more compact design, but we understand this may not be comfortable for every guest. Your observations about the lighting switches and room brightness are also very helpful, and we will share them with our team as we continue looking for ways to improve the guest experience.Thank you again for staying with us and for your honest feedback. We’re glad you were able to enjoy a relaxing visit to Kyoto, and we truly appreciate your consideration. We wish you all the best in your future travels.Best regards,Candeo hotels Kyoto Karasuma Rokkaku front desk staff team.

Response from Property: Dear guest, thank you for your very nice rating and comment toward us. We are delighted to read that you enjoyed our hotel, especially the amenities and our onsen. We hope to see you very soon for your next future trip to Kyoto. Best regards,Candeo Hotels Kyoto Karasuma Rokkaku front desk team

Response from Property: Dear guest,Thank you very much for your wonderful feedback. We are delighted to hear that you had a great stay and found the room comfortable, clean, and cozy.It’s also great to know that you enjoyed the healing experience of our onsen and appreciated the quiet and convenient surroundings.We truly appreciate your recommendation and hope to welcome you again soon.Best regards,Candeo Hotels Kyoto Karasuma Rokkaku

Response from Property: ご丁寧で温かいご感想をお寄せいただき、誠にありがとうございます。ホテルの雰囲気や清潔さ、日本庭園、スタッフの対応にご満足いただけたとのこと、大変嬉しく拝読いたしました。また、カードキーによるセキュリティ面でも安心してお過ごしいただけたようで何よりでございます。あいにくのお天気ではございましたが、京都らしい風情を感じていただけたとのお言葉もとても印象的でした。立地や周辺環境についてもご評価いただき、ありがとうございます。「次回も必ずこのホテルを選びます」とのお言葉は、私どもにとって何よりの励みでございます。次回お越しの際には、さらにご満足いただけるご滞在をご提供できるよう努めてまいります。またお迎えできます日を、スタッフ一同心よりお待ち申し上げております。CANDEO HOTELS KYOTO KARASUMA ROKKAKU FRONT DESK STAFF TEAM

Response from Property: Dear guest,Thank you very much for your detailed feedback. We are glad to hear that you found the room comfortable and appreciated our location within walking distance to Sanjo and Shijo, as well as the nearby bus stop.We understand that the subway station is a bit farther and that traveling with heavy luggage might require some preparation. We also appreciate your comments about the nearby café and your experience with language communication at our hotel.We will keep working to improve our services and hope to welcome you again in the future.Best regards,Candeo Hotels Kyoto Karasuma Rokkaku

Response from Property: Dear guest, thank you for taking the time to make a comment and for rating our hotel as well. We are glad to read that you really enjoyed the hotel s location, and the hotel design, with our traditional machiya. We will be honored to have you as a guest again for your next future stay in Kyoto.Candeo Hotels, Kyoto Karasuma Rokkaku front desk staff team.