Satoi Kosetsu Shichijo-Mibu

So comfortable and good location nearly JR station

excellent breakfast, clean and tidy, but, there is no reception and luggage services. over rely on email for communication.

I’ve booked for two nights in this hotel. Everything is almost perfect in the first night. The location is good, nearby the train station, a 24hr familymart in 2min walkable distance. The non-contact check in requested by the hotel through email is smooth and im okay with this arrangement. The instructions in the email are clear enough and i had successfully found the hotel and got into the room. It did look like perfect but something terrible happened in the second night. I came back to the hotel at 8:49pm and found i could not enter the room because the password was wrong. I entered exactly the same password which did work at the first night. Ive tries so many times slowly and clearly to confirm its not my mistakes if i had enter wrong password. After many times of wrong entering, the electronic lock was locked for trying. I was so desperate and sending email to the hotel asking for help, as my phone had only internet service but no phone call. Of course there was no any reply even till now, which is extremely ridiculous. Then I walked to the familymart trying to ask for help. Luckily there was three locals in the shop and one of them could speak english, they helped me calling to the hotel number instructed in the email , saying that is a 24hr number for emergency need and no one answered :) Then we google the hotel and find another number, then a japanese local answered. After communication with the staff, the three locals go to the hotel with us( they were super super friendly and helpful, thank you very much), trying to unlock the door by following the steps told by the staff in the phone, yet the door was still locked. Then the staff asked we to wait for 10 mins and someone will come. The 3 locals waited with us( AGAIN, THEY WERE EXTREMELY FRIENDLY, i cant imagine how would it end up that night without their help) Then the staff came and took only 2 seconds unlocking the door, I watched with my eyes that he did not enter the password I was given but another one, he did exactly know what was the right password. What the f was happening? Why the Password was changed? Who did that? Ive paid for two night! After opening the door, the staff just continually saying sorry and not answering my question. EVEN TILL NOW, i dont get any reply from the hotel, explaining what happened that night, it is the most ridiculous and terrible experience i ever had in my life.

We had an excellent stay at this Machiya (traditional Kyoto townhouse) for 3 days. We only did in-room dining one night, but that was also excellent. The check-in process is a little strange, as you will receive communication from the company that's a little dense and will not interact directly with the staff unless you choose to. We had to scan and send our passport photos and fill out a registration card, but that was it. The property is small by European/American standards in the sense that you will need to be careful to avoid damaging (including possibly your own head) things during your stay due to height and luggage weight. There's slippers provided to switch from your walking shoes to walking inside the property and there is an excellent bathtub and washroom with washer. My two cautions - this firm has English speaking employees available during business hours (and an emergency line) but it is geared primarily towards the Japan renter. Be prepared to know Japanese or be willing to take the time to translate certain things via your cell phone/app of your choice to understand how to work the various appliances. As an older building, learning the heating/cooling. The second caution, as an older building sound is an issue. You will hear the street and need to control your volume in order to be a polite guest. If this isn't something you're looking to do, then just throw the money at a more modern hotel experience. We liked it - not everyone will.