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Randor Hotel Kyoto Suites
4.2/560 Reviews

Randor Hotel Kyoto Suites

Kyoto City Centre Kyoto|1.2km from Matsuya
My family and I planned a trip to Osaka and Kyoto. Our original plan was to stay in Kyoto. We reserved a room at the Randor Residential Hotel Kyoto Suites for 3 nights as the reviews were very positive and the rate was exceptional. We reviewed the cancellation policy and understood it as saying the room is refundable provided cancellation occurs 7 days prior to arrival. Soon after booking the room, our family decided it would be best to stay in Osaka as opposed to Kyoto. We cancelled the room at the Randor. This was 8 days prior to our planned arrival, however, I noticed that I was not refunded for the stay. I called customer service at the third party site from which we booked (I was unable to find a direct website for the hotel) as it is their policy they should communicate directly with the hotel. They contacted the hotel and were told their policy was that the cancellation must occur ”7 days prior to the day prior to arrival” and that they would not refund the money as a result. I felt this wording was odd as I have stayed at hotels all of the world and know that cancellation policies typically do not reference ”the day prior to the day prior to arrival”, however, recognized that perhaps I had misunderstood. I instead requested to have the room back since we were still making the trip, had not yet reserved another hotel, and my money would not be refunded. I was told that there were no other rooms available. I viewed my travel dates on multiple websites and saw that there were many other rooms available at this hotel. If the hotel did not plan to refund me, and there were still rooms available on my travel dates, I was unclear as to why I could not be given an available room. The hotel said they would need to speak with their manager and that he would return the following day. I followed up on this concern daily, however, everyday that we called (during normal business hours in Japan) the manager was not available to discuss this concern. To add insult to injury, the website now said that the cancellation policy was that cancellations should occur ”3 days prior to the day of arrival” and the policy continued to change with each day. We ended up losing our money and having to scramble to find a room at another hotel the day before our trip. I had not booked another room because I have been living in Japan for two years and become accustomed to outstanding customer service. I was not requesting a refund and there were many rooms still available at the hotel, so I was confident that the hotel would make good on my request for ANY room, but it seems this was not the case. I certainly understand policies as I make them routinely at my own job, however, if something is a ”policy” it should not change from day to day. I will be more than happy to speak to a representative from Randor about my experience in hopes of improving customer service for future patrons.

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Explore Guest Reviews of Hotels in Kyoto

Searching for hotels near Matsuya? Compare room rates and reviews to find your ideal stay.
Stay Inn Koto
4.3/59 Reviews
Bathroom I only met the staff once upon check in. One common bathroom was be shared by 5 rooms of people. All the rooms seemed to be occupied and that probably had 12-15 guests. I waited up to 20 mins for my turn to shower. I also had to sit at the dining table to show my intention that I am queueing to use the bathroom. I was tired after a long day of sightseeing and it was very unpleasant to wait just to shower. The bathroom was flooded to the dry section on multiple occasions and my hubby had to use his hand to remove the hair from the drain. Room The beds were comfortable enough and the heater kept us warm. There were enough bath towels to go around. I was allocated a triple room with windows which I appreciated. However, the sound pollution from the passing vehicles was bad. Fortunately, my family members were not light - sleepers, so we could still fall asleep despite the vehicle noise. It would be really bad for light-sleepers. On the third night, the white light was left switched on. The light passed through the frosted panel on my door. Location Even though there are two train stations - Fushimi Inari Keihan Station and Inari JR Station . Beware !!! It is not convenient AT ALL. Fushimi Inari Keihan Station which is a little nearer is not connected to Kyoto Station. For JR Pass users, I had to get a separate ticket whenever I want to use this station. For JR Inari Station which is at the door step of Fushimi - Inari Taisha Shrine, it is not a subway type of train. It is a local train that comes by about every 30 minutes. I had to time myself properly to be in time for this train. It is not fast at all and it has wasted a lot of my time. If you are pressed for time, choose another place nearer to a subway station. I paid about S$200 per night for a room for three. I feel that it is not value for money.
So Kyoto Fushimi Inari
4.5/513 Reviews
The address is near Inari Station. There is a restaurant downstairs. There is no elevator to go up and down the stairs. The room is large and very comfortable. It is convenient to have a washing machine to wash and dry clothes. You need to pay attention to the email with the room number and the qr code. The whole process is self-service. There is no luggage storage.
Inari Ohan
4.4/53 Reviews
The place is massive. Very clean, and the interior was eyecandy. Traditional Japanese meets contemporary. Great when you want to experience tatami mats and the whole wooden feel. The kitchen was also fully equipped for when you want to dine in. Bear in mind that there is no housekeeping during your stay. Also, there is not much around the area, other than you being steps away from Fushimi Inari. But you are two steps away from the Keihan station that can take you just about anywhere else. So that’s not much of a problem. It’s a great place to stay for a night or two after soaking the beauty of the Torii gates, not more. It does make it a really peaceful environment. Otherwise, I had a great stay.
Fushimi Inari House
4.5/50 Reviews
0
At the beginning, I was worried about finding a place to choose a homestay. The host thoughtfully posted a video about the journey from JR to his house, so it was very easy to find. Overall it was good. Inari Shrine is within walking distance. Near, but to go to the most central area of Shijo Kawaramachi, you have to take a tram or bus to transfer. There are Keihan Electric Railway and buses nearby. The traffic is still very convenient. The place where you live is also complete. The only disadvantage is that it is relatively close to the road and the car is at night. After a bit noisy.
Kanade Fushimiinari Bettei
3.5/51 Reviews
The house is very large, a whole building, can live a lot of people, can cook, there is space for activities. Health is OK, but open the microwave oven, there are oil stains used by the previous guests. Very close to Inari, it is very convenient to take a car. It is opposite the hotel to a funeral home. In addition, it is very noisy to sleep at night and the noise of the car outside is very loud. It is very inconvenient to go to another place with luggage and then take a taxi to stay here.
U-Shuku Kyoto Fushimi
2.8/55 Reviews
Very comfortable, spacious room, a sofa, a large clothes, washing machine, shampoo, clothes towels, clothes, hair dryer, ready to go to many The day is recommended here, not far from the train station, there are many restaurants, very close to the safety of the bottom, a little narrow, a very large soup, there are many restaurants, a little narrow, the cover is a little narrow.

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Kyoto Travel Guide

On Trip.com, it's easy to search for hotels in Kyoto. Planning a trip to Kyoto? Kyoto is a city with tons of tourist attractions. You'll never want to leave! You can stay 3-5 days at hotels in Kyoto without running out of things to do.

For those traveling for business and tourism, Kyoto Airport is the preferred choice when visiting Kyoto. It's easy to reach Kyoto. The city can be reached by plane, train, and car.

You don't have to worry about accommodations when traveling to Kyoto. Here, there are more than 1438 hotels for you to choose from. The local average price is 163 USD per night. There are a variety of hotels to meet the needs of different types of travelers. There are 48 five-star hotels in Kyoto at an average price of 423 USD per night. There are 151 four-star hotels in Kyoto at an average price of 255 USD per night. There are 458 three-star hotels in Kyoto at an average price of 163 USD per night. There are 465 two-star hotels in Kyoto at an average price of 126 USD per night. There are many well-known chain hotels in Kyoto. Those who favor Westin can choose a hotel under its name. Westin is the most popular brand among tourists. New Miyako Hotel Kyoto is one of the most popular hotels in Kyoto. If you're still unsure, Trip.com recommends Rihga Royal Hotel Kyoto.

If you stay at a hotel in downtown Kyoto, nearby attractions like Nishiki-ichiba, Shijo Kawaramachi, Kamogawa River can be your first stop. If you want to spend a fun vacation with your family, locals recommend visiting Kurama Onsen Hot Spring, Sanzenin, Arashiyama. You can also visit top-rated attractions like Togetsu-tei, Kiyomizu-dera, Gion. Commercial areas like JR Kyoto Isetan, Kyoto Takashimaya Store are ideal places to buy souvenirs.

Average Temperature

• January to March: 8.0°C during the day, 3.33°C at night

• April to June: 20.17°C during the day, 15.17°C at night

• July to September: 28.58°C during the day, 23.75°C at night

• October to December: 15.25°C during the day, 11.08°C at night

Average seasonal Rainfall

• Spring: 76.67 cm

• Summer: 175.0 cm

• Autumn: 190.0 cm

• Winter: 88.33 cm

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