A perfect and peaceful overnight stay. Except for the total lack of assistance What we liked · The house was in perfect condition, everything as written in the advert, clean with many comforts, perfect, I even found the dryer which was not in the advert so even more than what was written. The only huge flaw, but a really big one, was that since there was no reception it was not possible to communicate with anyone but anyone at all and this brought down all the qualities of the structure. As soon as we arrived at the office we entered the condominium thanks to a code but we could not find the door indicated by the structure previously communicated via email (also because the door number indicated was incorrect and we spent more than 2 hours looking for the door which was not was located (because they had not even been able to give the correct information that the room was behind an elevator and therefore not visible to those arriving at the facility) BUT WHEN I TRIED TO COMMUNICATE WITH THEM I WAS NOT ABLE IN ANY WAY TO GET ASSISTANCE AND THIS IS OUT OF DISCUSSION. NO ONE ARRIVED IN A TIMELY TIME TO GIVE US ASSISTANCE (WHICH IF IT HAD BEEN IN ITALY IT WOULD NEVER HAVE HAPPENED) I UNDERSTAND THAT THEY DON'T KNOW THE LANGUAGE BUT THEY SHOULD HAVE UPDATED AS WE TRY TO DO HERE IN ITALY TO GIVE THE MAXIMUM SERVICE WHICH IS WHAT I MEAN SORRY IT DIDN'T HAPPEN. Another unpleasant thing that I didn't like was the security deposit which I had to pay with my credit card otherwise they would cancel the reservation and I would lose all the money given. Not to mention they were not very nice when I sent the medical certificate for which I had to stay overnight in Spain where it was written in large letters that I could no longer do the visit and they didn't refund me, forcing me, in order not to lose the money for the reservation, to come the same, not only did I also pay the PENALTY... ABSURD (really not very nice) so I had to do this trip anyway but since it was a health trip I had an overnight stay that made no sense. and I expected at least a refund or some discount. In short, a real shame, I would not recommend it to anyone or at least only for the quality, cleanliness and comfort of the structure, otherwise 0.
Original TextTranslation provided by Google
