We spent a week here in the hotel with my girlfriend. Staff was friendly, cheerful and always ready to help, including the cleaners and the buffet staff. It didn't matter that our English wasn't very good, we still got good customer service. We also received extra blanket in our room upon request. The room was good size and was cleaned very well every day. The balcony had an amazing view of the sea and the mountains. Soundproofing of the rooms wasn't the best; we could hear, for example, when someone in the next hotel room went to the toilet. However, it didn't bother us, we didn't spend a lot of time in the room. We had an all-inclusive trip, which means we got breakfast, lunch and dinner on behalf of the hotel. The food was absolutely insane and there was plenty of it! There was so much food every day that you couldn't even collect everything to taste what you wanted. We liked that every day the dinner theme changed and every day there were slightly different dishes. Still, there were always such classic favourites (like pizza). Dessert offerings were also fantastic. There was something for everyone. You can easily walk to the beach from the hotel and it wasn't a long walk to the center of Benalmadena either. We also tried using the Wolt app for the first time and ordered rides further away from the hotel & back to the hotel. That worked great too. However, I came up with a couple of criticisms. We couldn't find a way to the indoor swimming pool and no one really knew how to get there. That's why we didn't try it. This wasn't a big loss, but a shame nonetheless. Since we booked an all inclusive trip, I heard that we should obviously have been given wristbands from reception when we arrived at the hotel, to prove that we are all inclusive. For example, only those who booked an all-inclusive trip could order drinks in the buffet dining, not others. However, we weren't given such wristbands and didn't immediately know how to ask about them, we arrived at the hotel late at night and we were tired. The next morning we went to breakfast and got those drinks, but we still didn't have those wristbands. Only after breakfast we went to reception to ask if we should have wristbands (we saw that many people had them) and then we got them. Mostly I was thinking that if you couldn't get drinks without a wristband, why were we able to get those drinks even though we didn't have wristbands to begin with? Does anyone from the staff keep an eye on who gets drinks? Overall, the experience was otherwise wonderful and we would come back anytime. I highly recommend! We came in February before the general winter holidays, it was a suitable time because it was surprisingly quiet in the hotel.
Very Good
62 Reviews