La Valencia Hotel

Disappointing - great location, and a well kept 100 year old hotel, but very expensive for the product offered. Room was small, aircon antiquated, facilities limited, dining closes far too early in the evenings, and the swimming pool was very dirty.

Ryan our server was beyond customer service friendly and accommodating. My mom and I had a wonderful visit and Ryan added to the experience. We visit often and will ask for Ryan. Our experience at La Valencia is always special and we always look forward to coming back.

My first impression of La Valencia was that it was in beautiful La Jolla. The main lobby is on the seventh floor because it is built into a beautiful cliff on the ocean. Stunning views were better than I ever expected. What also made this trip spectacular was all the staff. Noah the manager has an incredible sense of knowing what a customer needs and has great knowledge of the area. He sets the bar high for what I expect now with future travel. He has an incredible and genuine way of adding personal touches to our visit. Other staff at the hotel that we enjoyed and were impressed with was Colton- incredible patient and helpful. Julianna was phenomenal. Mike at the pool did an incredible job making us drinks and gave us incredible service. Aaron at the bar was the best.

A grand hotel with great employees but a few bad apples. Let me explain: I went to the hotel 2 weeks in advance to investigate a weekend to celebrate my wife’s birthday. I was shown the Villa selection so chose one, told it was bailable our dates, so booked it with another room for my other guests. The Villa suggested to me, that I was assured I would get, overlooked the pool. When we checked into the hotel they gave us a different villa furthest from the pool. Next: The villa we were given had a water leak that flooded the floor but this problem was not apparent at first. My wife put her purse and suitcase in the floor and both were soaked. The next day to its credit management moved us to a very nice suite in the older part of the hotel. But we should have been given the villa I was told I would get - told while standing directly in front of your front desk face to face when I made the reservations. Next: I made reservations for 8 two weeks in advance at the Mediterranean restaurant and a few days before arrival offered to buy a birthday cake which your hotel kindly confirmed by text. When the birthday dinner was finished, there was no cake. Instead, a small slice of something was presented to my wife, I’m not sure what it was. No cake, no candles, just something left over in the kitchen, and nothing for the rest of my guests. Next: three of my guests not staying at the hotel needed Resort passes to enter. I was told they cost $50. They cost $300. No mind, I bought them. But only two guests names were on the passes and for some unknown reason the third name on a pass was mine. I didn’t need a pass; I’m staying at the hotel. This error could not be remedied by Resort Pass. When my guests arrived at the front desk it seemed to me there was some resistance admitting her because her name was not designated on any pass. After tedious explanation, you relented and let her in. This seemed a bit untoward introduction to my guests. Next: one of my guests without my knowledge brought as a gift for my wife a photographer to shoot some photos at the pool. Upon entering the pool they were loudly and rudely shouted down and told to leave the premises. This was not only extremely embarrassing and unnecessary, it was a very negative and dour experience for an otherwise joyful occasion. Clearly by my ignorance we were in the wrong here, but no pool patrons were displaced or bothered by their presence. I was told we needed permission first. Fine, a reasonable requirement. Our mistake needed to be handled discreetly and professionally, and simply was not. Next: almost not worth mentioning, but your nighttime maitre de for your restaurant is not suitable for public interaction. Her vocabulary is “no” and “I don’t know” and implicitly “I don’t care”. More suitable for a cubicle in front of a computer screen perhaps (your daytime lady was in contrast, a gem). Even and so, everything and everyone else at the hotel was a delight. It was a

Our experience at La Valencia exceeded expectations in virtually every way. My wife and I had a deluxe ocean view room on the 7th floor that had large windows that allowed us full ocean views looking north and east along the cove. The level of service during the afternoon we spent at the pool was second to none (special shout out to Tina who served our needs all afternoon - we were amazed by her level of energy in managing the entire pool deck!). Finally, we enjoyed one of the most tranquil and romantic dinners in years at the Mediterranean Room on the outdoor terrace overlooking the ocean and watching the sunset (the espresso martini was exquisite!). We found the staff to be attentive to all of our needs, flexible with our requests and consistently pleasant. Would highly recommend!

This is a great hotel with impecable service. Tonight we chose to have a drink on the patio as the sun set and it was Amazing. The staff was superb and the drinks were first rate. If you ever find yourself in La Jolla and simply want to unwind this is the place.

We had a lovely time at La Valencia for my 30th birthday. The staff was so kind and helpful for the duration of our stay. I was especially thrilled that they acknowledged the special occasion with a treat and card in our room. We would absolutely stay here again when visiting the La Jolla/San Diego area!

I booked a staycation for my husband’s birthday, and we spent the whole day by the pool enjoying delicious food and incredible cocktails. Honestly, our experience wouldn’t have been nearly as amazing if it wasn’t for Mike. He truly went above and beyond to make our day special. Mike was incredibly attentive and knows how to craft the perfect cocktail! He served us with a smile the entire day. I could go on and on about how much he enhanced our stay, but you should experience it for yourself! you won’t regret it!