Estancia la Jolla Hotel & Spa

A couple of days before my departure, I noticed a foul smell coming from the bathroom sink. I reported it to the front desk. I was told that the engineering staff would address the problem; whether they did, the stench did not go away. When I checked in, I was told that there were various discount packages for food consumed at the hotel. The pricing of those packages was anything but transparent. The receptionist offered to email me a sample menu, which she thought might shed some light on the discounts being offered. I never received it. The hotel is labyrinthine. The designer or designers should have never been allowed to practice architecture. The carpets inside my room and on the hallways were dirty. As a saying in German has it, I stayed at the Estancia La Jolla three times: the first time, the last time, and one time too many.

I reserved a veranda room but was assigned a room that faced a wall and an area of dirt, with neither a view nor a usable balcony. When I brought this to the staff’s attention, I was told there was nothing they could do because the hotel was at capacity. This was surprising, as we arrived around 1:30 PM, well before the official check-in time. So it was unclear how the property could already be fully booked. Unfortunately, this meant we did not receive the room type we had paid for, and the response from staff was that we just had to deal with it essentially. Additionally, we encountered billing issues, including being charged twice for parking and several other unexpected room charges, which we had to request be corrected. While the spa massages were excellent, the overall experience was disappointing, especially for a hotel that positions itself as a higher-end property.

Hotel was lovely and well located . The “ pool view” room was not pool view unless you craned your neck from the little balcony but the room was a nice size . A very limited room service menu for dinner despite the extensive poolside menu for lunch which was odd . All in all a very nice place to stay.

Everyone was exceptional! We enjoyed our massages Miss Lisa was amazing and my husband thought Ronni did a great job too. Thank you so much!

Maybe one of the best places I’ve stayed in a long time. Perfect in every way. Alina at the front desk started the experience. Outstanding.

Wonderful stay it was a last minute booking for 1 night and we hated to leave. The front desk, bar staff and especially the pool bar were exceptional! Will definitely be back