Magic Robin Hood

Not what we had hoped for, we came years ago and had the best time, unfortunately the same cannot be said this time round. We arrived at 1 but we're unable to get to our rooms till 3:30, we were unaware check in is usually 5pm - therefore if you do go take swimwear in your hand luggage and wear suncream. The Nottingham cabins are WAY too small for a family of 5, theres not enough clothes storage, minimal floor space for suitcase which are needed as no storage, the Nottingham are also very outdated, the shower is either freezing or boiling, the air-conditioning in the bedroom had mould in it so was un usable, and there was a small leak under the bathroom sink, the milk pots were out of date and when I binned them we got more that were out of date. Day 4 my partner got D&V, the following night my 2 daughters and a friend from another cabin also got it, then I did, I can only assume its from the poor quality of food, they also closed part of the food restaurant (kids area) for the remainder of the holiday but when asked they said they were unaware of any sickness going around. My daughter was sick on the sofa bed (which is just a sofa without back cushions) at 4 pm we asked for a change of sheets so we could change it and i had to go back at 8.30pm to ask again as we still hadnt received any. The dinner hall and food van staff are beyond rude, they dont small nor engage in talk, they walk towards you with trolleys. The bar staff and pool bar staff were lovely, the lifeguards are amazing they are so on the ball, the entertainers are great and the buggy crew are lovely. The pools are beyond amazing albeit a touch too cold, and the activities for the children to do is soooo good. Its such a shame some of the staff, attention to detail and food quality let it down so greatly. I personally would avoid this place you can get somewhere better for the money youd spend here

Located in the middle of nowhere. After a 2 hour transfer we arrived at 2am and was dumped in a carpark to drag cases and kids to the reception - easyjet to blame for this but a warm welcome would have been nice. Finally got in the room and jumped straight into bed after a long afternoon/night of travelling. The bed sheets were wet. Damp wet, I thought maybe they rushed to get the room ready and havent dried them properly. I checked my mums and my sons beds and they were the same. We ended up sleeping on our clothing and towels instead ontop of the damp sheets. As soon as I woke up I noticed the towels were damp that were in the bathroom & the clothes we had left out were damp too. Off to reception I went and the staff weren’t really bothered I was told a cleaner would come. I declined that and said I want a manager, she said she’d take my number and ring me I said when and she said this morning. I said id rather wait. The next thing I knew the manager was coming to meet me at my room, she attended and was quite argumentative. She told me it’s humid because they have had rain and this is not a hotel. I said I appreciate that however my sons got asthma and he cant be here for a week with damp surroundings he will get ill. After a 5 minute debate they agreed to move me to a different hotel as she said all the huts would be damp because of the weather the day before. I asked at reception whether theyd cover the taxi fee and I was told no. Most of the staff blanked me from then on but one woman came out & apologised. I didnt even see the pool, or the food places etc and I wouldnt return based on the fact that everything was damp and we lost the first morning of our holiday. We got to tropical splash and we couldnt check in until 2pm so was then left waiting around with two underwhelmed fed up kids who was promised foam parties, zipwires and a water park. Overall tropical splash was better and more comfortable but the night life was wild. Ill do a separate post about them but yeah, wouldnt go back to either in a hurry but bedding shouldnt be damp regardless of the weather. There should be something in place to prevent this.

We are just back from a week all inclusive at this resort, out 2 kids had a great time, we found all staff welcoming and friendly from reception to bars and restaurant. plenty food choices throughout the day with the snack vans, we found the main restaurant to offer something for everyone even have a kids area offering chicken nuggets, sausages chips etc for the fussy eaters. Breakfast had an excellent choice offering a wide variety from cereals to cheese & ham to cooked hot food. The Lodges are lovely with cleaners in everyday. Kids loved the slides at the main pool area and plenty of loungers so no need for running out putting towels down. There is also a smaller pool area at the top of the resort which has small kids play area and snack hut. Overall we enjoyed our stay and would definitely return.

It was excellent the entertainment team are very nice! We would come back, everything is excellent, brilliant for kids and adults, would recommend

The experience was excellent food very good the archery shooting activity was really good with entertainment staff

Maria elena and Joseph from the entertainment team were absolutely fantastic. Amazing with the kids and so friendly. Overall our experience at the Robin hood resort has been top class. Good food massive variety for everyone and the all the staff have been friendly and helpful. The resort is so clean and the lodges are spotless cleaned daily. Couldn't fault any aspect of the resort. We will definitely return.

Absolutely shocking from start to finish. Paid for Ultra all inclusive, but restaurant was shut, separate que for bar was shut. Had a power cut with 4 children, wasn't given any torches or even checked if we was ok, was left on a corner with a 10 week old baby wrapped in my dressing gown till it was fixed, was offered separate accommodation but leave my other 3 children in a lodge on there own in the dark. Booked the spa and was insulted in front of other people to be asked was I pregnant, made a complaint manger rang and was laughing on the phone and repeated to ask me "well am I" I had a baby 10 weeks ago, completely rude. Was offered a food voucher for a package id already paid for, yet couldnt book as they was closed. There was no lighting outside my lodge going down the stairs and fell with the baby in my arms, complained about that then the lights suddenly came on. My son cut his finger open on a piece of metal under the unit where the bin is and needed stitches, screws was sticking out of the decking where the kids have no shoes on as they are coming out the hot tub, Hot tub is not exactly hot its more of a warm tub, it was dirty. Some staff was helpful especially Louisa from Jet2. I watched one lady in the buffet snatch a glass from a kids hand so he couldn't get a drink from the snack bar. Was suppose to have food trucks but they was closed from the Monday onwards. I was given a leaflet when I arrived on the Thursday which ran till Sunday then nothing after than, with all the changes on. Pizza service is a joke, the pizza was rock hard and absolutely freezing. Cabin was constantly full of flies, no matter how many you killed they kept coming back. Shower is main room was leaking. Had bites when sleeping aswell.

Absolutely livid. Here with my 3 year son. Locked out of our apartment for nearly 2 hours and it raining. I have rang reception 30 times and they couldn't be bothered answering. Eventually got into the apartment and told we have to pack up to be moved yet not tomd when or where.

Honest review we loved our time here. Everywhere is clean and tidy there is staff constantly going around cleaning up and we have found every member of staff we have delt with are extremely helpful and friendly. The pool area is brilliant for the kids and we had no sunbed wars. The pool is well staffed and the slides operate on rotation between the flumes and the ones with the rubber rings. There is so much stuff for the kids to do we didnt even get through it all. We stayed in a sherwood lodge and it was a good size as a family of 6. We could fit the travel cot in the main bedroom. You can take drinks from the main bar back to your lodge and if you have the Ultra all inclusive they stock the mini fridge with beers and pop each morning. There is a wide range of drinks that are all branded and there are plenty of water depensors around the site to fill up water bottles although with the unlimited slushys the kids have just been having those! We have no issues with the buffet and my children and myself are fussy there was always plenty of options. If you want to go out into benidorm it's about €15 in a taxi each way The only down sides are that there is currently construction works going on which although mostly didnt bother us there was one morning when it woke us up. We had friends staying in a Nottingham lodges and they are extremely small and you cant get a travel cot in the main bedroom so I would say if your traveling with smaller children book a sherwood. If your having a late flight home the all inclusive stops at 12 and you can not go for lunch. You can pay however its really expensive at €35 per adult and €25 per child. I would say that is the only thing that lets the place down as we lost a day when we arrived. We will definitely book again as overall its been an amazing experience