Comfort Inn Lacey - Olympia

My trip would have been wonderful except for the fact that I accidentally booked it for one day in advance so I asked the front desk what to do and she said to call you guys it happens all the time and I should be able to get my money back and so I canceled it talked to trips.com and they said they would get back to me with the answer. So in the morning I called the front desk and I asked about the cancellation and they said it was definitely canceled they were going to reimburse me but then I get home and I have a message from ships.com saying that they denied it and then when I further talk to them they said no there's a third party involved and they denied it I asked him to try again and tell him the whole scenario and they still denied it so I feel like you guys don't care about your customers and that I will never use your services again because people make mistakes all the time like this like I was told and you should be more understanding just something like this I've called you right away right after I made the cancellation he didn't tell me for a day and a half later after I was already home. So beware unless you are perfect and I don't know any humans that are if you book with them you might not get the help you need when I need.

Clean and friendly pool was open but dirty the ground around the pool was slightly slippery. My son slipped 5 times he was just walking around the pool. We had 8 kids and everyone had trouble walking and not slipping I myself slipped a couple it could have been bad

One of the cleanest hotels i have ever stayed at. Quiet safe parking. The body wash and lotion in room was a bonus. Thank you

Room was in good condition. there was no information posted that towels would not be changed daily or bed made daily unless requested.

I stayed with my daughter due to our power being out, we along with the entire hotel were awoken at 4am by a false fire alarm with no staff members to be found anywhere. I also took my daughter swimming where we were made extremely uncomfortable by a questionable older man who kept trying to get us to join him in the hot tub,