Comfort Inn Lacey - Olympia

My trip would have been wonderful except for the fact that I accidentally booked it for one day in advance so I asked the front desk what to do and she said to call you guys it happens all the time and I should be able to get my money back and so I canceled it talked to trips.com and they said they would get back to me with the answer. So in the morning I called the front desk and I asked about the cancellation and they said it was definitely canceled they were going to reimburse me but then I get home and I have a message from ships.com saying that they denied it and then when I further talk to them they said no there's a third party involved and they denied it I asked him to try again and tell him the whole scenario and they still denied it so I feel like you guys don't care about your customers and that I will never use your services again because people make mistakes all the time like this like I was told and you should be more understanding just something like this I've called you right away right after I made the cancellation he didn't tell me for a day and a half later after I was already home. So beware unless you are perfect and I don't know any humans that are if you book with them you might not get the help you need when I need.

Clean and friendly pool was open but dirty the ground around the pool was slightly slippery. My son slipped 5 times he was just walking around the pool. We had 8 kids and everyone had trouble walking and not slipping I myself slipped a couple it could have been bad

multiple scraped on the walls of the room, frayed carpet, weird stain in bathtub and on bathmat? Continental breakfast was greasy sausage and powered eggs. You get what you pay for but I would expect more from a hotel in the capital of a state.

The staff was very accommodating. I missed breakfast because I slept in, but I could still receive cereal and coffee even after breakfast hours. The room was very clean, even the filters on the air conditioner was brand new. My overall experience was excellent. I highly recommend this hotel. My stay was much better at other hotels I've stayed at. I will definitely return. Thank you.

I had a zyn dried on the ceiling above my bed, the toilet didn’t flush well, mold in the fridge, and my bath tub was hotter than the hot tub, the hot tub was also very DIRTY!