Reviews of Sheraton Lagos Hotel
Sheraton Lagos Hotel
30 Mobolaji Bank Anthony Way Ikeja, Lagos, Lagos State, 100001, NigeriaSee Hotel Details
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Guest Reviews
7.5/10
41 Reviews
Verified reviewsLocation7.6
Amenities7.5
Service7.5
Cleanliness7.4
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All reviews(41)
Positive reviews(18)
Reviews with photos/video(3)
Negative reviews(10)
Anonymous User
Standard King room
Stay Date Sep 2025
Business traveler
6 Reviews
Posted on Oct 16, 2025
The facilities and room amenities are old and getting tired. In desperate need of renewal to maintain it's past glories
Benpaodemaliao
Standard King room
Stay Date Oct 2025
Business traveler
15 Reviews
Outstanding
Posted on Dec 6, 2025
Not bad, I'll come again next time.
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Anonymous User
Standard King room
Stay Date Jul 2025
Business traveler
8 Reviews
Posted on Sep 23, 2025
The Sheraton in Nigeria is still a bit lacking.
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Xsj0409
Standard King room
Stay Date Jun 2024
Business traveler
28 Reviews
Outstanding
Posted on Jul 23, 2024
Good. But the shower floor is higher than the sink, so the water will overflow onto the sink floor, which is slippery.
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Response from Property: Dear Guest,We say a big thank you for choosing to stay with us on your last visit and we also thank you for taking out time to review and rate us.Your comment is well received and will be shared with the appropriate team to look into.Thanks once again and we do look forward to welcoming you back to the hotel.Yours in Hospitality,Abiola
Yishiliangzi
Business Suite
Stay Date Aug 2023
Business traveler
7 Reviews
Great
Posted on Oct 8, 2023
Good breakfast and good laundry service
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Response from Property: Thanks for taking your time to review us. We appreciate your positive feedback and look forward to welcoming you back to the hotel.Yours in Hospitality,Abiola Peter
95rosier
Stay Date Jul 2025
Business traveler
Posted on Aug 20, 2025
Housekeeping still cleaning, talking loudly & banging doors until 10pm. Heard random drilling & banging a hammer. Room was old & shabby, black mould in the bathroom. Found an ant in my water glass in the bathroom the following morning. Room service took around 45 mins but the food was excellent & great value for money. Very comfortable beds & pillows.
6/8
Response from Property: Dear esteemed guest, Thank you for taking the time to share your experience with us. We truly appreciate your honest feedback as it helps us improve our services. We are delighted to hear that you enjoyed the food and found our beds and pillows comfortable. However, we are deeply sorry for the inconveniences you experienced, including the noise during late hours, the condition of the room, and the delay in room service. Please accept our sincere apologies for falling short of the high standards we strive to maintain. Your comments regarding housekeeping noise, maintenance activities, and the bathroom condition have been shared with our relevant teams for immediate attention. We are also reviewing our processes to ensure such issues do not recur. We value your patronage and would love the opportunity to restore your confidence in us. Please let us know if we can assist you further or make your next stay more comfortable. Thank you once again for your feedback, and we hope to welcome you back soon.
Guest User
Stay Date Jan 2026
Other
Outstanding
Posted on Feb 9, 2026
I have stayed here for a day and had a pleasant experience.Hotel was clean with a nice restaurants and souvenir shop located inside.They also have a nice gym,tennis court and heated pool.Staff were friendly and ready to assist anytime.Better to have cash in hand before staying here as they dont accept apple pay and need to present physical ATM card. As it is Friday,they have a band playing jazzy mixed popular pop songs located at their pool bar with a nice ambiance and cool vibes. Room was clean and have comfortable bed,I would like to commend Mr Williams who made my stay an amazing one,he was assigned at the 3rd floor and always welcome guests with a genuine smile and assists them if they have queries. A wonderful stay I must say.
NontokozoM12
Stay Date Jul 2025
Business traveler
Posted on Aug 1, 2025
I'm not sure what make a hotel 5 stars, but this isn't it. The hotel corridors and staircase, I stayed in the second floor, have a moldy smell that made my chest and throat burn the whole entire time I stayed here. I don't believe the carpets have had a proper cleaning in a while, you can actually see stains along the way. Cleanliness is subpar, from the rooms to the Pumpkin Leaf restaurant where breakfast is served, can't speak to other areas I didn't go. The closet in my room had mold/cobwebs growing right out of the gap between the ceiling and door, the door hinges were caked in dust. Something fell off the sink and got itself under the cleverly concealed space under the sink, and that space was gross too. Now the restaurant. There are four big round holes on one of the walls, I assume AC vents, that are so dirty it boggles my mind. Does no ever look up and notice they need a good scrubbing? Anyway, if I were to come back to Lagos I would choose a different hotel that doesn't smell like the windows were last opened in 1957. The 1 star is for the staff. They are very friendly, from the doormen, security people, and restaurant staff.
Response from Property: Dear Esteemed Guest, Thank you for taking the time to share your detailed feedback. We’re truly sorry to hear that your experience did not meet expectations and, more importantly, did not reflect the high standards we hold ourselves to. Please accept our sincerest apologies for the discomfort you experienced during your stay. Cleanliness and guest comfort are top priorities for us, and it is deeply concerning to hear about the issues you encountered with the condition of the corridors, your room, and the restaurant area. What you’ve described is far from the level of quality we aim to provide, and we are addressing these concerns with urgency. Your comments regarding the moldy smell, dust accumulation, and overall upkeep have been shared directly with our housekeeping and facilities management teams for immediate review and corrective action. We are also conducting a thorough inspection of the areas you mentioned to ensure that such oversights are corrected and do not recur. On a positive note, we are glad to hear that our team members made a good impression. Your kind words about their friendliness have been shared with the team — they’ll be truly encouraged to know their efforts were appreciated. While we regret that your stay fell short, we are grateful for your honest feedback. It gives us an important opportunity to improve, and we hope you might consider giving us another chance to provide the experience we are known for.
Lukewsn1234
Stay Date Oct 2025
Business traveler
Posted on Nov 28, 2025
Stay here on occasions for work. This hotel is a bit of a mixed bag. On a previous stay my room was pretty good, on my most recent stay my room was dated and uncomfortable. The hotel has good amenities, nice pool area, decent bars and restaurants. Most of the staff are quite friendly, but not all. The corridors are not a good standard at all, they smell very damp, have trip hazard mats which i assume are to cover stains on the carpet, are extremely dated. A lot of noise can be heard at all times from the corridors. The hotel manages the mosquitos well as i didnt see any during my recent stay. The cleanliness was not terrible but could have been better. In my opinion this property just needs a good update. location is good for access to LOS airport. The security is good i can understand why it has a good reputation for that. I would say there are better options for hotels in Lagos, however this may be a good option for some people, it is very average but serves its purpose.
Response from Property: Thank you for taking the time to share your detailed feedback with us. We truly appreciate your continued stays and your honesty about your recent experience. While we’re glad you enjoyed our pool area, restaurants, bars, amenities, and security, we’re sorry to hear that certain aspects of your stay fell short of expectations. Your comments about the room condition, corridor appearance, and overall freshness are extremely valuable. Please be assured that we are actively reviewing these areas as part of our ongoing improvement plans, and your feedback will help us prioritize the right updates. We also apologize for the inconsistency you experienced in room comfort and service interactions—this is not the level of experience we aim to deliver. We’re pleased that you found our location convenient and appreciated our efforts with cleanliness and mosquito control, and we are committed to making your next stay more seamless and enjoyable. We hope to have the opportunity to welcome you again and deliver the consistently high standard you deserve. If you decide to return, please feel free to reach out to us directly so we can ensure a more comfortable experience. Thank you once again for your valuable insights.
Paul X
Stay Date Jan 2025
Solo traveler
Posted on Feb 21, 2025
The front desk personnel are very inefficient and rude. My organisation had booked for me a full week and because of a mistake with their registration for the name of occupancy they refused me access at 5am. My office called to fix and still they where complicated about the office using a corporate card remotely and not a card in my name. At check-out, the same rudeness and inefficient process; my office had already done the full payment and it was complicated for them to finalise the bill for a restaurant although they had put a 2500USD reserve on my personal card. The rest of the staff is incredible. By the way the hotel smelled like old mildew.
Response from Property: Dear 288paulx, Thank you for taking the time to let us know about your experience while staying with us. This has been discussed and the investigation is ongoing.
Vikas S
Stay Date Dec 2024
Business traveler
Posted on Jan 25, 2025
They steal from rooms. I was staying in room 136 and my gym shorts were missing. I reported the issue, a team came and searched the room and said I must have misplaced it . Further the front office manager says I have done my best and if you want to mention on your review than pls go ahead . Pls choose an air bnb or any other option but be safe . I lost some clothes but I thank god I took my wallet with me when I left the room.
Response from Property: Dear NG285HKvikass, Thank you for taking the time to let us know about your experience while staying with us. This has been discussed and the investigation is ongoing.
Guest User
Stay Date Oct 2024
Business traveler
Outstanding
Posted on Nov 30, 2024
Very nice hotel. Excellent staff at the pool bar, especially Kingsley and Collins. Good food,n also nice place to stay . Looking forward to come back again. Also the itallian resturant too was excellent,and the staff as well are so superb too.
Guest User
Stay Date Aug 2024
Other
Outstanding
Posted on Sep 19, 2024
I stay here as part of my journey to and from work in Nigeria. The staff are excellent and very attentive and accommodating. The rooms are clean and well kept although could do with some refurbishment in areas. The pool bar and Italian restaurant are great to cater for all your dining and food requirements. It’s a perfect place to relax on my way in and out of Lagos. The staff are by far the greatest asset in the whole business and deserve the respect and thanks I’m giving them. Keep up the great work guys. Special mention to Daniel , Victory , Damilola, Micheal , Kingsley, Benjamin , Omobola you guys are amazing and always treat me like a King. Thank you Mr Martin Burnside X
Guest User
Stay Date Jul 2024
Business traveler
Posted on Aug 29, 2024
The receptionist overcharge the bill, for example if you have 19,000naira, they put 190,000naira. This is THEFT. It’s very unfortunate that they do this multiple times and there’s no response after following up on the matter, it’s a CONCERN THAT NEEDS TO BE ADDRESSED
Guest User
Stay Date Jun 2024
Other
Outstanding
Posted on Jul 6, 2024
Sheraton Lagos Hotel is at the top of this business. Our check-in was smooth and rooms were ready without delayed. I stayed at the top floor Rm 528 and it's lovely. I felt somehow lonely missing my family while coming for our society event. However, the beautiful "welcoming" art work I met in my room set me in a relax mood. Securities were respectful, gallant and helpful, restaurants ladies with beautiful smiles, thanks to Omolade, Mary and others. Housekeeping always on point and on time, thanks to mr. Amos, supervior on my floor for his follow-up to make the room ready before we finish our daily session, my colleague in 536 as well testify on this. The housekeeping are always ready to assist. Would surly visit again with my family this time.