Premier Inn Isle Of Wight Sandown

Hotel location is good with supermarkets and petrol station nearby. Plenty of parking space provided.

Couldn't book in on computer so asked for help. Asked about car park, told it's fine Terrible night's sleep, too much noise outside. No water pressure in shower, which was dirty and cracked tiles. Breakfast the next day was poor. Then got two parking tickets one for day I arrived and one for the next day when I left. So much for parking in fine, more like parking will get you a fine. There's far more hotels within a short distance, go there instead.

Useful, lean hotel with good, free, car park giving easy car access to beaches. Hotel breakfast was good but evening meals very limited with unreliable opening times.

Good morning, To whom it may concern, I would like to provide a review following the recent stay of my mum and auntie. I would particularly like to recognise members of your team who went above and beyond to make their stay comfortable and stress-free — Arran, Carrie, Dan, and Shona. They are a credit to your business, and their care and professionalism did not go unnoticed. Once again, thank you to them all. Thank you Dawn

This hotel was from from a Prem Plus level. The staff were excellent and a credit to the hotel albeit very busy. The welcome was excellent (11 pm). Still many people arriving but still with a good level of service. The room was terrible. It smelt musky, there was what looked like a punch in the wall and there was a vile substance on the curtains. These were only visible once we had woken up the next morning. I have since contacted the hotel to complain only to receive a blanket response to say I should have contacted reception. Whilst I appreciate that is a sensible option, we arrived at 11pm and then had a tight schedule visiting friends over the May Bank Holiday weekend. Staff were extremely busy and with 2 children in tow this is not possible. This policy is not promoted around the hotel!! This is a real shame as the car parking facilities were excellent and it's a good location. Unfortunately a company letting its very valuable staff down.

This hotel has excellent parking and excellent staff. We were extremely disappointed with the bedroom. There was what looked like a huge punch in the wall which had been covered up. The room smelt musky and there was some awful substance on the curtain. My youngest daughter said that there was signs of mould under her bed. I have complained since I have returned home 9bly to be told that I should have made a complaint whilst at the hotel. Whilst the staff were excellent as this was the bank Holiday weekend and the hotel was busy we did not have time to speak to staff as they were always busy with customers and we had a busy timeline visiting friends on the Island. This is by far in the worst facilities of Premier Inn that I have stayed in for cleanliness. Room 25 only to be made worse by the blanket response of guest relations.

Lovely staff thoughout the hotel, nice and clean, good breakfasts and good evening meals if you wish. Nice area, but further from the beach as first thought, but not really a disadvantage at all. Would rebook if we go back to IOW

Excellent service by the friendly and professional staff. The rooms are always immaculate and the beds are so comfortable. The food is also excellent. I highly recommend them.

Great location. Clean and modern. Lovely, helpful staff willing to go the extra mile. Thank you everyone especially Waqar.