Disney's Port Orleans Resort - Riverside

We had an outstanding 5 nights at the Port Orleans resort. Everything was great. We were upgraded to a Princess Suite upon our arrival. The staff was friendly. The resort was clean and our location was great. The bus stop to parks was a short walk and not too bad. Resort amenities were good. Food was decent, although it still had Disney prices. But we expected the prices to be expensive. Room service was great. They had all my daughter's new stuffed animals arranged to greet her upon getting back from the parks each day. Overall great stay.

Stayed here for 2 weeks with my wife, a great Disney hotel which having stayed in a deluxe hotel its definitely at the high end of the moderate hotels. Boat to Disney springs in fantastic. My only gripe is that all rooms have inter-connecting doors with no sound proofing so you can hear everything from the room next door. Having said that it’s probably our new favourite Disney resort.

We used a travel agent to help us prepare for our Disney trip, and this was one of her suggestions for a moderately priced on property stay. Riverside did not disappoint. We had a preferred room which put us near the hotel lobby area. We were in alligator bayou in building 27, and in my opinion, it was perfect. It was close to the lobby, the larger pool, the food places. There is a welcome message on your TV when you get it. We checked in several days prior to arrival and had our room number texted to us the day of arrival so we went straight to our rooms. We did have magic bands that let us in but I believe you can also use your phones. We didn't have to go to the lobby for check in. Room was smaller than what I thought average rooms are but it also had a table with two chairs. It had the pull down 5th sleeper as well. The actual shower and toilet area is TINY but the sink area is larger and has a nice area to put your luggage and hang some clothes. Also a curtain to pull across so you can dress privately. We were near another pool as well that was quieter and more laid back but with little kids, the large pool with slide was a hit. There are several bus stop as this is a large resort, we used the one outside of the lobby entrance but coming back from the parks they dropped us at a different one. It was a little further walk but still not bad. Beautiful grounds. Food & drink - expensive but expected. There is quick service, a lounge, a restaurant, and a bar with a light selection of food at the pool. French quarter is about a 15 min walk. Very pleased with this resort and would stay there again.

The grounds of this Disney resort are very nice and well kept. Our room was in a nice spot and close to the north bus stop & transportation was never an issue. Always a bus coming (multiple bus stops here so factor that in to your time and stay) The food court mobile ordering was SO slow. I've never experienced this at other Disney resorts, but it was almost ridiculous how long that took. Our trip was over spring break & this resort always seemed BUSY. Pool filled, chairs taken, line at the pool bar down the stairs. When housekeeping came they did the CUTEST display on our beds with our kids stuffed animals - that made their day! It's a very nice resort & there wasn't anything "wrong" but I'm just not sure if we would stay again.

First time at Disney and our travel agent recommended this resort due to the close proximity to the parks we opted to visit. We stayed here during Spring Break, week of March 18th, 2024 which was a very busy time for this hotel. Although the grounds are beautiful, the hotel room (we paid extra for preferred) was just ok. We asked for a corner room on the second floor and got it - glad to have no neighbors on one side as the walls are paper thin. We had a fold down bed and used to put our luggage on it which worked out well. We stayed Monday through Friday and house keeping only came once to empty trash and restock towels. We had to ask them to service our room more than once during a week long stay and I'd expected better from a Disney resort. I'd also say the absolute worst part about this resort for us was the food or lack thereof. We stopped in the main food court each day for Breakfast and had a hard time finding something on the menu that didn't taste like school cafeteria food and we are not picky eaters. I have gluten allergies but everyone else in our family can eat whatever they want but I was better off eating at the parks as they had more options for me. Everyone tried something different to eat on a daily basis and we never found something passable the entire time we were there aside from fresh fruit in the cooler or a yoghurt parfait but who can eat that all week long? The only drinkable coffee is the one they make in the dessert area that you have to pay extra for but it was worth the money if you wanted decent coffee. Seriously, for the price, this was a major draw back since we bought the dining plan too which I wouldn't do again. The issue for us was any egg based dishes had a weird taste and when talking with other guests who had smaller children they all agreed. Pancakes, omelettes, etc. anything egg based had a weird after taste. We strongly suspected it was because they must not be using real eggs or some type of egg substitute because the taste was just meh. They also serve potato barrels or tater tots with every single meal. I tried asking for getting fresh fruit instead of potato barrels once but the food court staff had a real language problem as most staff there only spoke Spanish so needless to say my request was not understood and therefore not honored. The boat ride connection to Disney Spring Mall was nice but again, that's about where the pluses end - we will look for other options on our next trip to Disney.

Riverside is AMAZING can’t wait to return, visited for long awaited holiday with hubby & teenage son, from the moment we arrived to the moment we checked out the staff were so friendly and helpful. We stayed in Acacia house which is one of Magnolia Bend blocks and it was beautiful, some reviews say it can be a walk from some of the blocks to main reception but I didn’t find this the case, it is less than a 5 minute walk through beautiful grounds, the north bus stop is also less than 5 mins walk and recommend you use this stop as the bus is relatively quiet when you get on rather than using main stop at reception. The rooms are spacious, VERY comfortable beds and cleaned daily by mousekeeing. No need to take too many clothes as the laundry room has dozens of machines to enable you to wash & dry essentials, it’s located next to the pool so ideal to put in when chilling out . Only ate in riverside mill for quickness & ease,the staff especially an older guy Roy were so friendly, it’s worth using the mobile food app especially if you want to take it back to your room. It’s a lovely journey to Disney springs along the sassagoula river and also stops at French quarter along the way. Friends have already booked this hotel on my recommendation and I can’t wait to return again .

Had a gorgeous redone room in Magnolia Terrace. Housekeeping was great; room was very clean. Grounds are beautiful and bus transportation was quick. Had blisters on my feet from first day at Disney and was brought many bandages. Would stay here again.

This hotel needs some serious staff training on basic customer service. If it wasn’t for the Disney gift store you wouldn’t even know you were staying at a Disney resort. I could count maybe 2 or 3 staff that we encountered during our week stay that were friendly, let alone exhibit any Disney core values. The staff at the food hall were so rude. Staff will not even look at your face, let alone greet you or smile. They would just slop your food on the plate and yell at you. You really have the impression that they hate their jobs and being there. The food at this hotel is overpriced, inedible and just vile. The rooms are incredibly small for families and outdated for the price. The bathrooms need some serious updating and the water pressure in the shower was non-existent. The staff at reception don’t greet you nor seem to want to interact with guests. They do not give you any information on the hotel, no map nothing. The main pool area is okay however for a hotel as large as it is there is only one small hot tub. The pool bar does not offer any meals just packets of chips and pretzels. The whole vibe the staff give off at this hotel is just off. Very odd experience especially at a Disney establishment, We will never stay here again and recommend others look elsewhere.