Love this hotel 2nd time visiting & just as excellent. Every single member of staff from reception, table cleaners, chefs, bar staff & the most excellent animation team were all so friendly & helpful. Reception: wonderful cheerful greeting on arrival, welcome drink & quick, friendly check-in. Rooms: bright, clean & modern, only tiny niggle our toiket flush was temperamental but maintenance guy arrived within 2mins to fix. Balcony: beautiful side sea view, only other quibble they are high & walled do can't see through them if sitting but so much going on in hotel not much time spent there anyway. Restaurants: chefs are amazing serving up outstanding food, selection is unbelievable, anything you could ever want & excellent quality. Always specials being made up & different themes each night. I particularly loved morrocan & Mexican nights. Beautiful poached eggs & salmon in morning! Different main roast meat or fish each lunch & dinner from roast turkey/ duck/ pork & crackling/ beef, all delicious. Even enough to satisfy my ver fussy kids with standard plain pastas etc. And the pancake guy works tirelessly some evenings making som brilliant creations/ fun shaped crepes, they were delighted! Even pool snack bar best I've seen on all Inc. Well stocked, hood choice & lovely sea views bit more chill for a less busy lunch. Animation: the animation team were great this yr, all so lovely. Particularly Haviere, Havi & Nino. Super enthusiatic & friendly, always engaging with guests in passing. Loved the aqua aerobics daily & bingo avo. Girls enjoyed kids club few times they went. The shows they put on themselves were really good especially greatest showman & Oceania. Outside shows were on to which were really good, magic show & acrobatics. Bar: drinks excellent on all inclusive, good choice & not watered down..good brands like Gordon's gin & proper Baileys, mojitos, cava all Inc. Bar staff friendly & efficient, never had to wait long to be served. Pools: slide pool is amazing for our girls 7 & 8, spent good few hrs there. All pools heated so no issues with being cold like some in Tenerife. Lifeguards occasionally spotted but often on phone but we catefully watch our children do no great issue for us... Overall hotel: they've done a good bit to decorate communal areas & looks much more inviting & modern than our last visit, nice touches. Guys are constantly touching up paint on walls etc so very well maintained throughout. Big bar is nice to chill in & usually has done live music playing in background. Pool table there too so hubby & dad were happy. We like the outside seating in evening think this could be made a bit bigger? Improved a bit but nice to get done drinks & air at night. Location: great location pretty much right on beach. Nice & central if want to shop/ go out for walks €5 taxi to aqualand & next to siam Park. 15min fro. Airport so quick taxi if doing own transfer. Thanks Bouganville for another amazing holiday, we will be back 😀
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