After such a long time away from the beautiful island of Langkawi, I was truly excited for this trip. After reading many online reviews, I decided to stay at Best Star Resort, hoping for a relaxing and memorable experience. Sadly, the reality did not match the expectations.
First impression matters — and unfortunately, the hotel lobby was extremely hot upon arrival. The only positive part was that we managed to check in 30 minutes early, which we appreciated very much because we were already exhausted after taking the 7AM ferry, renting a car, driving around the island, and getting caught in the rain.
However, once we entered the room, problems immediately started appearing. The room door was in very poor condition and extremely difficult to open. I actually had to walk around searching for housekeeping staff just to help me unlock the door. After finally entering, I noticed there were no towels or even a leg mat provided in the room. Once again, I had to go out and hunt for housekeeping just to get basic necessities.
The second day became even more frustrating. There is a restaurant beside the room area, and the noise level early in the morning was unbelievable. The sound of shutters opening, combined with the loud crows outside, completely destroyed our sleep. To make things worse, the window could not even close properly, allowing all the noise to enter the room easily.
I cannot speak for other rooms, but based on my experience, this stay was disappointing and far below what I expected. Even the breakfast did not feel up to Malaysian hospitality standards. Malaysia is famous for amazing food, but sadly the hotel management really needs to improve the quality and taste.
This trip taught me one important lesson — next time I must be more careful when choosing hotels, no matter how good the online reviews look.
