Reviews of Frangipani Langkawi Resort

Frangipani has potential to be one of the best in langkawi but sadly falls short it pains me to say anything negative because of their great service and hospitality but my criticism comes from a good place only wishing them to become better. First the things going for this place is the location Right at the beachfront you need to hardly walk a few steps regardless where your room is. Its Ideal place for elder vacationers and families with small kids.The beach has fine sand no jagged stones and its a huge private beach.The water is not clear or blue as would hope for but it is clean only even for this reason the stay is worth it.The place is serene with trees and plants. There is no high rise construction all the accomodation is on the ground atmost on 1st floor.Its all in villa style.The concept of being environment friendly is inspiring and rare in hotel business. The second amazing thing abou this resort is its service and hospitality which felt genuine. You truly feel like guests here. Nothing in this resort speaks of commercial. I am really grateful that they modified my bookings eventhough by rule modification wasnt allowed.Almost every employee in the resort greeted us with smiles . At the buffet the manager was very cordial and responsive to guest needs even special requirements. Unfortunately the resort has become old and needs dire maintainence and renoavtion. The main doors if the room have a cheap feel and lacks weight doesnt feel premium. The quality of paint on the walls is inferior quality . Paint has not been applie in a professional way. All the furniture in the room is wooden which is a good things but it is worned down hasnt been polished or painted properly its all blotchy which makes it feel cheap. Tauting it self as a green resort the landscaping is just not up to the mark, too much yellow in between the greens. The grass is unkempt and many places it seems it hasnt been cut in a while. The swimming pools are very small in comparision to the resort and lacks sauna or steam bath. Of 2 jacuzzis one was out of order. All over the resort there are many such amenities That are put of orders broken and dilipidated surprisingly all these issues can be addressed very easily i am speaking from experience i am willing to take a contract if the owner wants and i can turn around the resort at an econimical price. I think the resort has come into a comfort zone from which it needs to come out.