72X8+G89, Dapdap, Lapu-Lapu City, Cebu, 6015, PhilippinesView Hotel Details
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The Reef Island Resort Mactan, Cebu Guest Reviews
4.5/5
Great
223 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location4.2
Amenities4.4
Service4.5
Cleanliness4.7
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All reviews(223)
Positive reviews(213)
Reviews with photos/video(111)
Great swimming pool(52)
Nice sea view(48)
Delicious breakfast(46)
Perfect for business trips(22)
Has an infinity pool(11)
Close to beach(10)
Poor value for money(7)
Tasty coffee(5)
Negative reviews(10)
Sibongile
Deluxe Room
Checked in Jan 2025
Solo travelers
12 Reviews
5.0/5
Outstanding
Posted on Feb 6, 2025
It is an amazing hotel with amazing service staff; everything at this place is AMAZING! It's not crowded, the best place to relax, and it has a clear blue private beach. The lady at the spa named Sherry, she's a fantastic masseuse! I'm definitely going to come back. It's also child-friendly. They have a kiddies' pool, playroom, and arcade games room.
Guest User
Deluxe Room
Checked in Dec 2024
Couples
1 Reviews
5.0/5
Outstanding
Posted on Jan 29, 2025
really good and nice view also they really friendly
6/13
min_tym
Premier Room
Checked in Oct 2024
Couples
43 Reviews
3.2/5
Posted on Nov 18, 2024
Not a pleasant experience. The staff were unhelpful and lacked friendliness. Only 2 bottles of water were provided daily, which is insufficient—most hotels provide at least 4. The location was inconvenient for getting essentials
The air conditioner was noisy, making it hard to sleep, and the hot tub water was disappointingly cold.
Would not recommend.
6/8
Response from Property: Dear min_tym, Thank you for your feedback. We are sorry to hear that our staff did not meet your expectations, and that the air conditioner and hot tub were not up to standard. We appreciate your comments and we will take these into consideration for improvements. Your experience is important to us, and we hope to have the opportunity to address these concerns and provide a better experience in the future.Sincerely,Gerra L.Resort Manager
Christopher Behrens
Deluxe Room
Checked in Sep 2024
Couples
11 Reviews
5.0/5
Outstanding
Posted on Oct 28, 2024
This hotel is great and the staff really helpful, a great base for exploring Cebu. The surrounding area is not so good and would recommend a taxi to travel to the more popular locations. The food was excellent and a fantastic view of the sunrise. Great gym
Response from Property: Dear Christopher, Thank you for your review! I am happy to hear that you enjoyed your stay with us. We appreciate your feedback about the surrounding area and the convenience of using a taxi to explore Cebu. Looking forward to welcoming you back soon!Sincerely,Gerra L. Resort Manager
Nana97
Deluxe Room
Checked in Sep 2024
Couples
1 Reviews
5.0/5
Outstanding
Posted on Oct 19, 2024
recently stayed at this hotel and was thoroughly impressed. The service was outstanding from the moment I arrived. I was pleasantly surprised to be allowed an early check-in, which made my trip so much more comfortable.
The hotel’s environment is beautiful and well-maintained, providing a peaceful and relaxing atmosphere. What truly stood out was the staff—they were incredibly polite and welcoming, always greeting me with a smile whenever I passed by. Their attention to detail and warmth made my stay feel extra special.
I highly recommend for anyone looking for great service and a delightful experience!
Response from Property: Dear Nana, Thank you for your fantastic review! I am very pleased to hear that you had such a positive experience with our service, early check-in, and the peaceful atmosphere. We're especially grateful for your kind words about our staff. Looking forward to welcoming you back for another delightful stay!Sincerely, Gerra L. Resort Manager
Abdoul Kaled
Premier Seaview with Balcony
Checked in Aug 2024
Couples
3 Reviews
5.0/5
Outstanding
Posted on Oct 8, 2024
The room and the pool have beautiful views. The hotel staff is friendly and professional. Overall, it's a great location to relax.
Response from Property: Dear Abdoul,Thank you for your kind words! It’s fantastic to know that you enjoyed the stunning views and received excellent service from our team. Thank you for staying with us. We look forward to your next visit!Sincerely,Gerra L.Resort Manager
Pinx5
Deluxe Room
Checked in Aug 2024
Solo travelers
2 Reviews
4.7/5
Amazing
Posted on Sep 17, 2024
The room is beautiful amd well decorated, i just wish I’m located on a better view but still had an ocean view to enjoy the balcony. No bath robes, subject for request. Breakfast food are ok, I suggest they provide different types of milk (I’m lactose intolerant). There are several pools to enjoy and has direct access to the beach! The best part are the people, their service & smiles!
Response from Property: Dear Pinx5,Thank you for your thoughtful review! I am happy to hear that you enjoyed your stay. We appreciate your suggestions regarding bathrobes and milk options for those with dietary restrictions, and we’ll certainly take them into consideration. Looking forward to welcoming you back soon!Sincerely, Gerra L. Resort Manager
KaiBerg
Deluxe Room
Checked in Aug 2024
Couples
63 Reviews
4.7/5
Amazing
Posted on Sep 19, 2024
The hotel is beautiful. The rooms are clean and well kept with a balcony featuring a sea view. The provate beach is clean, although small it has a large swimming area. The restaurants have good food but the prices are a bit high and portions small.
The breakfast is outstanding.
The pool is nice.
Response from Property: Dear Valued Guest,Thank you for your wonderful review! I am delighted to hear that you enjoyed your stay with us. I appreciate your comments regarding the restaurant prices and portion sizes, and we’ll certainly take them into consideration. Hope to welcome you back soon for another great stay!Sincerely, Gerra L. Resort Manager
Pawbina
Premier Sea view Room
Checked in Aug 2024
Couples
7 Reviews
5.0/5
Outstanding
Posted on Sep 8, 2024
Excellent place to stay at, excellent view, the ameneties were great and the beach is right below. Gym was fantastic and breakfast buffet was amazing! Overall an excellent seaside get away! The spa was so good with the massages by loila and lovely
Response from Property: Dear Pawbina, Thank you so much for your positive review! I am very pleased to hear that our team made your stay pleasant. Thank you for staying with us. Looking forward to seeing you again soon!Sincerely,Gerra L. Resort Manager
Navi Chan
Premier Sea view Room
Checked in Jul 2024
Travel with friends
5 Reviews
4.7/5
Amazing
Posted on Aug 21, 2024
The hotel room is nice and service is effective. Food is great. Compared with Tambuli Resort is much more better. Worth it! And the view of the room is fantastic. I enjoyed the days in the Reef.
Response from Property: Dear Navi Chan, Thank you so much for your positive review! I am very pleased to hear that our team made your stay pleasant. Thank you for staying with us. Looking forward to seeing you again soon!Sincerely,Gerra L. Resort Manager
Tashiel
Deluxe Room
Checked in Jul 2024
Solo travelers
44 Reviews
4.5/5
Great
Posted on Aug 12, 2024
Huge resort with a spectacular private beach and pool. Staff are friendly and helpful with a pleasant greeting at all times. Just feel that the location is a little far away and there are any convenience stores close by. Only allowed 2 bottles of water per day per stay and if you exceed the amount then you have to pay a extra for water consumption. Other than that good hotel.
6/8
Response from Property: Dear Tashiel,I am very pleased to hear that our team made your stay pleasant. Thank you for staying with us. Please rest assured that we are seriously looking into the points you have raised, and we are finding ways to serve you better. Looking forward to seeing you again soon! Sincerely,Gerra L. Resort Manager
Kievin Casul
Premier Sea view Room
Checked in Jul 2024
Family
16 Reviews
5.0/5
Outstanding
Posted on Aug 10, 2024
erfect location, excellent service. I had an easy and confortable stay . . . ... We had a great stay and enjoyed the friendly service and buffet breakfast
Response from Property: Dear Buddy,Thank you so much for your positive review! I am very pleased to hear that our team made your stay pleasant. Thank you for staying with us. Looking forward to seeing you again soon!Sincerely,Gerra L. Resort Manager
Anonymous User
Deluxe Room
Checked in Jul 2024
Couples
3 Reviews
5.0/5
Outstanding
Posted on Oct 6, 2024
We enjoyed the stay so much. Many activities to try. Good service and superb view. Friendly staffs.
Response from Property: Dear Valued Guest,Thank you for your kind words! I am thrilled to hear you enjoyed your stay and took advantage of the activities. I truly appreciate your compliments, and we hope to welcome you back soon!Sincerely,Gerra L.Resort Manager
Mrs JK
Deluxe Room
Checked in Jun 2024
Couples
3 Reviews
5.0/5
Outstanding
Posted on Aug 7, 2024
We really enjoy our stay at reef island resort our room is very spacious and the amenities are great.
Response from Property: Dear Mrs JK, Thank you so much for your positive review! I am very pleased to hear that our team made your stay pleasant. Thank you for staying with us. Looking forward to seeing you again soon!Sincerely,Gerra L. Resort Manager
Tr4veller09
Deluxe Room
Checked in Jun 2024
Couples
10 Reviews
5.0/5
Outstanding
Posted on Aug 2, 2024
It is amazing! Great view and sea, serene and big private beach, perfectly clear waters! Comfy and nice resort rooms! Wear appropriate footwear into the sea!
Response from Property: Dear Valued Guest, Thank you so much for your positive review! I am very pleased to hear that our team made your stay pleasant. Thank you for staying with us. Looking forward to seeing you again soon!Sincerely,Gerra L. Resort Manager