The family room on the second floor is very outdated, sad looking and not maintained. The mini bar items were missing on our first day, not replenished at all, the cleaning/housekeeping didn’t happen, the washrooms don’t look great, there was nothing to watch on the TV. I felt that for getting a bigger room, it was worse. The rooms on the main floor looked way nicer and it looked like it was a different hotel. Also, mugs had cobwebs on them, just very low cleanliness which threw us off. The guard offered the best customer service- always smiling and welcoming us- so friendly. Otherwise everyone else was ok.