DoubleTree by Hilton Santiago - Vitacura

The hotel's location is great, but the rooms themselves are dark and old-fashioned. The breakfast was the same every single day for seven days, with no variety. However, being in the central area, the surrounding scenery is quite nice.

The environment is great, and the rooms are large and comfortable. It's right next to a shopping district. The hotel breakfast is also good with a wide variety of choices. It's very close to many attractions, so you can easily go out and explore.

The location and facilities were decent, although the price was a bit high compared to China. However, the service was absolutely terrible. They didn't treat guests like guests, but like sheep to be fleeced. A few days ago, I was checking flights on my phone, and then yesterday I booked two rooms for October 9th without realizing I had the wrong date. When I arrived at the front desk, I was told I booked the wrong date. Following their instructions, I rebooked rooms for the current day and asked the front desk to help negotiate the cancellation of the October booking. Afterward, I applied for cancellation twice, but the hotel's reservation department rejected both requests, stating the order was non-cancellable. Is this how a service industry handles things? There's nothing more to say. This hotel, and all Hilton hotels in the future, are now on my blacklist. Neither I nor my company, in any situation where I have a say, will ever stay at this hotel again.

The room was clean and the location was great, just across the street from Costanera Center, the tallest building in South America. It's perfect for business trips or just unwinding.