Novotel Santiago Las Condes

Can't be any better than that. Everything was amazing. It's inside a gorgeous mall, you will find all you need 😍

Nice staff. Perfect location. Surprised upgrade for executive floor. 🔥🔥🔥

Poor fitness center hygiene and communication

Great breakfast and comfortable bed. Highly recommend to stay here!

Overall I would say that the hotel did not meet our expectations - it is more of a modern 3-star option than a standard 4-star hotel. The service is not very efficient (both of the reception and the room service), the quality of the food is inferior (and it is of course overpriced). Also the location is not very good - although the barrio (district) is very prestige, there is literally nothing to do around, especially during the holidays or weekends, you need to take a taxi to get to the downtown (Providencia and other districts), there is no option of just walking there.

There was a disjoint between the restaurant and hotel. System needs improvement. No wardrobe in room surprised me. Good beds. Room in average condition. It took 25 minutes to check out (no waiting that’s simply the time it took for what should have been a simple admin procedure). People are very nice they just need improved operating processes.