Occidental Las Palmas

Great centralised Hotel for beachs, prettiest parks, great restaurants and cafes, and so near great shopping area. Staff are extremely friendly and helpful. It's bright and spotless, very comfortable beds and roomy bedroom. Great value for money. I would definitely return here again

We were 'dumped' here, unceremoniously, by Tui after our plane home developed an engine fault on Thursday 14 Sep at 2150. We finally got to the hotel, knowing nothing about it, at around 0400 on Friday 15 Sep with an email from Tui that we'd be flying home at 1500 that same day. The hotel had obviously told Tui that they had free rooms, so 28 of us, many with disabilities, descended. The young lady on the reception got all of us into rooms incredibly speedily, with grace and compassion. The rooms are adequate, more of a bijou (UK type) Travelodge to be honest, but they were clean, tiday, well equipped; the only issue we had with the room, 105, was the automatic light in the bathroom/toilet not going out. We were offered a room ove, but we were so tired we declined. The next morning another email from Tui stating we would now be flying home 0700 Saturday 16 September. We moved rooms, to one that the toilet light went out automatically; again the hotel staff were brilliant and we moved to room 102. We were meant to be getting up at 0300 for an 0400 pick up, but at just before midnight the receptionist called to say Tui had moved the flight again and we'd be getting picked up at 0700. We actually had better communications from the hotel staff than we did Tui The food was very good, breakfast was cooked or cold. The midday meal had a choice of 2 courses, with multiple sweets and same for Dinner. I believe they don't usual put on a midday meal, but they did for us. The staff in the 'canteen' were equally as good as the 3 ladies we dealt with in reception and I made it a point of thanking all as we finally left for the airport. It's not somewhere I'd probably book to stay, I think it's mainly aimed at the business man working in the city, but given Tui dumped 28 cheesed off Brits on them at 0400 in the morning, they were simply wonderful I can't thank them enough and have written to the manager of the hotel with similar sentiments to this review.

Good hotel, but if you’re looking for a place with character this is not the place to be. Friendly reception staff. Easy walk to the restaurants in the port. Parking sometimes challenging. Breakfast good but nothing really special. Very good bed. All in all a pleasant stay.

We arrived back from a long day of sightseeing, and we told who were unable to purchase any water . There was no water in the room and reception only sold beer and wine, but no water, so we had to go to bed without any available water. The member of staff on reception seemed unapologetic and unhelpful. This hotel needs to get the basics right they either need to restock your water every day or have a fully stocked bending machine with water. Very disappointing.

Excellent hotel in every respect - very modern, excellent rooms, professional staff, very good varied breakfast. Unfortunately rooftop bar/cafe was not open for service, although you could relax there. Location also excellent being able to explore Las Palmas on foot.

We stayed here for 3 nights prior to a cruise back to Southampton. We upgraded from another hotel and so glad we did. From check in to departure it was excellent. Room spotlessly clean and tidied every day. Bathroom.and toilet slightly small but OK. Breakfast was amazingly good which we had each morning. We ate at their sister hotel a short distance away each evening. Pricey but good. A heads up! Head to the marina for a variety of bars and restaurants. A lovely 10 minute walk away. Thoroughly recommended! We wish we had stayed there for the whole 10 days!

Had a nice time. Very relaxing ony concern was the air con in room us a little hard to navigate. And Venus accross the road goes on till the early hours...... If I was younger I would have been there. Music was good... Maybe I just had FOMO 😆 Limited privacy for toilet was not good as partner was ill 🤢

First of all, without exception the staff were absolutely charming. The hotel itself was a bit disappointing. The room had this bizarre setup with an 'Open Plan' ensuite - shower and toilet with glass doors opening into the room, screened by a sink and mirror. Not much privacy if a couple needed it! Also the shower door wasn't secure so a big pool of water outside the door resulted after each use! Room generally a bit tired. The roof terrace was a disappointment. There was a bar there but never saw it open. The sunbeds and loungers were generally squashed into each corner of the L-shaped floor area. There never seemed to be tidied up whilst I was there. The hot tub was OK but so much more could be made of the roof area to make it more attractive to guests. Staircase was a trip hazard as the vinyl covering was coming apart in places - obviously an ongoing problem judging from visible repairs One of the lifts was making a dreadful sound as it went from 4 to 6. I stopped using it!! The breakfast buffet was good.

I feel that this hotel deserves more than the 3 stars that I'm giving it as the rooms are very nice, the breakfast is good and the staff are very friendly, especially Anna on reception! But I booked it for a Saturday night expecting to be able to use the rooftop terrace. It references the rooftop facilities when booking on the hotel's own Barcelo website as I did, and the Barcelo app also states that it is open on Friday and Saturday evenings. But when I arrived at 2pm, I was told that it was closed because it was hosting a private event, most unfair to guests!!!