Caesars Palace

Subject: Formal complaint — Caesars Palace Las Vegas stay To whom it may concern, I am writing to formally complain about my recent stay at Caesars Palace Las Vegas, booked through Trip.com. The experience did not match what is expected from a five-star hotel. The issues I encountered were: 1. Wi-Fi is only complimentary for 2 devices — and we are 3 guests. Each additional device costs $14.99/day, which was not disclosed at booking. 2. Room service cannot be ordered from a Spanish phone number. The in-room phone system would not let me place any order, and there was no alternative offered. 3. Staff at reception were unfriendly and dismissive. When I asked about a room with a ***** view, the price jumped to around $70 extra, and the agent's attitude was visibly rude. Even though they claimed not to speak Spanish, their facial expressions made their disdain very clear. 4. The room was not in five-star condition: damaged/chipped furniture (visible bare wood on the minibar cabinet), scratches on surfaces, and maintenance was clearly skipped. 5. Housekeeping did not change the towels or properly service the room. For a property marketed as a luxury Caesars Rewards destination, this level of service, transparency, and room condition is unacceptable. I am attaching photos as evidence and I am requesting a partial refund of the resort fee and compensation for the additional Wi-Fi charges.

One of the best hotels that I have ever stayed in- and I have been to over 40 countries! Room was clean and spacious, and the view from the window was excellent.

Nobu hotel was a nice little boutique hotel nestled within caesars palace. Check in was fast and staff were really friendly and nice. We were able to check in early as rooms were available. Room was huge and clean.

Best hotel in las vegas, love it all. The service was simply amazing. I like the decoration in the palace. Absolutely perfect experience for us to visit again in the future.