Holiday Inn Express & Suites Laurel

Worked fine for us to stopover in Laurel on the way to New Orleans. The Buffalo Wild Wings just next door was convenient for dinner. Staff were very nice.

Hotel was okay. Older and maybe needs some updating. Breakfast was okay. All in all was okay for one night pass g through

What I was on ******* and cleaning wise it’s not good with family it’s not good hotel look like motel and very dirty and dirty towels

The staff was friendly and responsive. Got room service every day with fresh towels, but some days the bed wasn't made. Our room had been redone within the last couple years, but the caulking between the tub and the floor was badly cracked and in need of maintenance. After we checked in and went up to our room, I found the desk chair back was broken so it would only lay flat, but after I took it to the front desk, they apologized and replaced it very quickly. The toilet handle lever broke off inside the tank during our stay, but they fixed it that same day while we were out and about. The location is near a freeway interchange , but we didn't find the noise level objectionable. Breakfast was OK, but didn't offer a lot of low carb/low sugar alternatives other than eggs and sausage.

The bed was absolutely the most comfortable bed I have ever slept on in a hotel. I have stayed in 5 star hotels that the beds where not as good.

We just spent three nights at the HIE in Laurel, MS; nicest and most accommodating ladies at the front desk! They were super! The breakfast area was clean and organized - they need to ditch the “pancake machine” and replace it with a waffle maker. The pancakes were pitiful - as thin as a sheet of paper and hardly cooked…waffle makers leave the diner with a crisp waffle!! I appreciated having sugar free syrup and jelly - they need to include some healthy sweetener for coffee…Stevia and Sweet and Low are great alternatives to very unhealthy Equal. The property looks old and as if nothing much has been done to it. In particular the elevators (only one of which worked most of our stay) were filthy. The bathroom in our room was terrible. The toilet had not been cleaned in awhile - you could see the black mold and mildew under the rim from the door. The walk in shower desperately needs a safety rail…floor was so slick it was scary to step in and out with nothing to hold onto. The reason was easy to figure out - the design captured soap, shampoo and conditioner in low spots and not having a handheld shower head made it impossible to wash it down the drain. I took a damp paper towel upon arrival and mopped up some water I spilled on the floor- the towel was black with dirt. After two days of not having garbage emptied nor fresh towels, we asked the front desk - still no service. On the 3rd day we finally got trash emptied and towels after a 2nd trip to the desk.

The staff was exceptionally friendly, caring, and professional. My door stuck, I had to lift the door to lock the inside lock. The restroom wasn’t clean. Overall I would stay again but definitely not request the room I had the last time.

This is a low grade Holiday In n Express. The furnishings was outdated and the pool was a kiddie pool. It looked very cloudy which means dirty or not filtered very well. The daily price was 175.00 which is way over priced for the area. Small town. The pictures are deceiving online. I should have stayed at the Hampton INN but they are over priced too for the area. I will not be staying in Laurel, MS for that price in the future.