Guest User
February 15, 2024
This hotel is so bad, we encountered four unpleasant things:
1. When we checked in, we provided a Ctrip payment order, but the front desk still asked us to pay the excess room rate. Later, at our request, the hotel was very impatient and unwilling to process a refund. The road to refund is long. I I suspect the hotel is committing malicious fraud.
2. We booked a triple room and provided three passports and reminded the receptionist, but the room only had one large bed and the sofa was empty. At our request, it was turned into a sofa bed.
3. The door lock is broken.
4. As of this morning, the elevator is out of service and all guests are taking the stairs.
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