Arrived just before 15:00, understanding we couldn't check in till 15:00, so that's not the issue. Problem was it was very busy in reception area, with a large queue by 3pm check in, and although there were 2 check in machines, only 1 worked. Later on that evening went to take a shower, to find only 1 Towel in room, had to go down to reception and request another. Met with a small delay as they were firstly busy on phone, then also had to go find the towel. Mentioned we'd need clean towels for the next evening and could they ensure it would be 2 this time. Same evening (Friday), got in the lift approximately 23:15, large bang and judder, with the lift stopping. Had to emergency call via the buttons in elevator, they took my number, rang me to say engineer would be 30 mins. A staff member did try to help at some point, but couldn't open the doors. Around 23:51 rang for an update, but then Engineer did arrive and finally got us out. We were stuck between floors, so awkward and annoying. Saturday evening, returned back to the hotel, went for a shower, wet towels still in Bath and no clean ones. So again down to recpetion to complain about this and request fresh ones. Also mentioned the issues previosu evening with the lift, and the fact it was a rather disappointing stay so far. Told to ring Guest Services on Monday, but "they would make a note of it". Rang Guest Services, seemed very vague and uninterested. Took my details to ring me back. Whne they did, was told I'd get a £35 "good will gesture". This doesn't even cover the cost of our brekfast! Overall very annoyed at such poor service and aftercare. Already have 2 bookings in the Future (Whitehaven in June and Birmingham in October), but this has made me consider looking at my cancellation options and trying to find an alternative for both.