Guest User
October 13, 2023
Pros: fairly new, very modern and clean hotel with friendly and helpful staff. Breakfast buffet was really good but it did get a bit boring by the fourth morning as it was always the same. Tram station just in front, and walk to Old Town was 20 - 25 minutes. Room was quiet. Nice lounge area in the lobby. Cons: no restaurants nearby (onsite one had limited menu, didn't try it), no complimentary tea or coffee. Pillows are paper thin, but did get two extras when I asked. Rooms are TINY with limited wardrobe space (and only a few hangers), and air conditioning was awful - hubby had to get up several times a night to reset it, and finally after second night we complained and were given a different room. Air was better at first but still did not work through the night (and windows only open a couple of inches at the top so did not help). With the temp at 24 - 26 C we got very little sleep. And the morning after the room switch a man walked into our room demanding to know my husband's name. Since he speaks no German, my husband sent him down to the lounge to speak to me. A woman approached me there and asked for my name and was challenging our presence and entitlement to breakfast. I explained the room switch and she confirmed the details and all was good. But this was awkward and very annoying, it should not have happened. Overall we did not mind the walk to Old Town, which is beautiful, but there wasn't a lot to see or do in the area. Without the air conditioning problem and room confusion I would have given one more star.