Fenix Hotel
0 nights
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Les Escaldes
Fenix Hotel
Health Protected
Carrer del Prat Gran, 3-5, Les Escaldes, Escaldes-Engordany, AD700, Andorra
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With a stay at Fènix Hotel in Escaldes-Engordany, you'll be in the historical district, within a 5-minute drive of Pyrenees Andorra Shopping Centre and Escaldes-Engordany Arts Centre (CAEE). This upscale hotel is 0.2 mi (0.2 km) from Carmen Thyssen Museum and 0.3 mi (0.6 km) from Illa Carlemany Shopping Center.Show More
We Price Match
4/5Very Good·Cleanliness: 4.0
All 60 Reviews
Amenities
SkiingSaunaPrivate ParkingCar Charging FacilitiesBarRestaurantMeeting RoomLuggage Storage24-Hour Front DeskWi-Fi in Public AreasFree
All Amenities
Surroundings
Landmarks: E.Leclerc Hiper
(680m)
Landmarks: La Noblesse du Temps
(900m)
Landmarks: Esglesia de Sant Esteve
(1.6 km)
Map
Rooms
Guest Reviews
Policies
Services & Amenities
4
Standard Double or Twin Room
1 Queen bed or 2 Single bed
Free Wi-Fi
Non-smoking
Air Conditioning
Minibar
Private Toilet
Heating
Check Availability
4
Standard Double Room
1 Single bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
TV
Check Availability
11
Junior Suite
1 King bed
Free Wi-Fi
Non-smoking
Air Conditioning
Minibar
Private Toilet
Heating
Check Availability
8
Standard Triple Room
Free Wi-Fi
Non-smoking
Air Conditioning
Minibar
Private Toilet
Heating
Check Availability
6
Executive Room
1 Queen bed
Free Wi-Fi
Non-smoking
Air Conditioning
Minibar
Private Toilet
Heating
Check Availability
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Guest Reviews(60)
4/5
Very Good
Verified Reviews- Cleanliness4
- Amenities4
- Location4
- Service4
Guest User
February 5, 2024
The windows are useless you can hear everything from outside. During night is horrible because in front of the hotel there is a bar and you literally listen all the discussions between the customers. I called the reception but the answer was that should be finished until 3 o clock in the morning the noise and they can not do nothing. In fact the noice was there for the entire night
Nico M
January 8, 2024
We expected a 4-star customer service, we received an arrogant customer service. - upon arrival, we parked at the garage of the hotel not knowing they were all occupied. Instead of a warm welcome at the front desk, the first words mentioned were: “first move the car out of the garage, then we’ll proceed with the check in process”. After checkin, they explained us where to park the car. However, with missing details. On our own, we downloaded an App from the parking lot next to the hotel and even received 40% discount. Such information I would expect from a 4-star hotel. - Sauna/Swimming pool area: the hotel has 120 rooms. They have 20 spots per day to use this area, meaning 20 rooms per day can actually use the sauna and swimming pool during a single day. During our 3-day stay, the first two days were fully booked. For the last day, some of the slots available were at 1am and 2pm. We talked to the manager to see what she could do for us, we booked the hotel because of the sauna and swimming pool area. She did not provide options and again arrogantly said that on the web page it says “upon availability”. Legally OK, on the customer service side terrible.
Guest User
December 31, 2023
Overall, it was a good stay and a great location. The staff is great. But the rooms felt dated and even though we were on the 4th floor it was very noisy from the outside. At night, you can hear people talking loudly and the trash collection across the street.
Verified traveler
December 16, 2023
Stating that the rooms are air conditioned is a lie! The control is with the hotel, and in winter months the conditioner only heats the room, so if it's a warm week they tell you open the window or check out without refund! (Without you mentioning the check out)
Guest User
February 24, 2023
Excellent hotel. Kind staff. We got our room and there was a very heavy smell of cigarettes (we booked a non-smoking room). We contacted the reception and immediately our room was changed to another room. The room is spacious and clean. Excellent and varied breakfast. Good and free Wifi. Excellent location- about 5 minutes walk from Caldea spa complex and about 2 minutes walk from the shopping boulevard. Would have been nice if there was a kettle in the room with tea/coffee facilities. A pool on the top floor of the hotel is at an additional cost and must be booked in advance. We enjoyed very much, highly recommended!
Guest User
January 30, 2023
As some reviewers have said, rooms are a little outdated and a bit of wear and tear can be seen but overall we found the rooms clean and the mattresses comfortable. Bed linen and towels were of good quality. The rooms had a fridge also with water which is a small but nice touch. The rooftop terrace (with a food van) is a must for a drink/food in order to take in the lovely setting in which the hotel and city sits, mountains all around. The reception staff were very pleasant and helpful. If bringing a car, be warned, parking is expensive! The best thing to do is drive past the hotel entrance down to the next roundabout and take the first exit and an immediate right into "Parking Escaldes Centre Telpark by Empark" (put this into Google maps), and once parked go to the office on level -1 and ask for a 3 day (or more depending on your stay) parking pass. This brings the cost to approx 18 euros a day (rather than 26+ at the hotel or some other parking lots). One thing that could be improved is the breakfast, at 12 euro each the options could be much better. As such we chose not to have breakfast at the hotel after the first morning. In general, would highly recommend Golden Tulip for a stay if using Andorra la Vella as a base
Guest User
July 26, 2023
Positives Reception staff are excellent and very helpful, always a great smile. Breakfast staff all very good and large range of food available. Negatives Air con in bedrooms you cannot switch off Trip hazards in corridor with cleaners leaving vacuum cleaners and cables across the width of corridor. Leaks in ceilings and rotting walls very clear in many areas Spa is a very dirty pool area and rotting sauna. Emergency doors not secure with hanging of magnets. This hotel is lacking a responsible leader and no maintenance at all.
Mary
July 29, 2023
Staff at check in were great. Very helpful with getting luggage to the room.
Guest User
January 30, 2023
We arrived at the hotel after many many wrong turns (all one way traffic). The gps just couldn't find it. Luckily there are always helpful locals around. The hotel offered parking in their parking garage (which is shared with other hotels. It was not cheap parking, but you could not park anywhere in the streets. Our room (a Junior Suite) was fabulous. We liked the dark furniture and the couches and bed were great. Huge bathroom, the only problem was that the toilet would not flush. As we were there only for one night we just asked them to give us a bucket to fill in the bath and use for flushing. The funny thing was that the bidet next to the toilet did have water. But they did send a cleaning lady up (who could not understand us, nor could we her) and with hand signals we got her to understand and she left the. requested bucket. The breakfast was quite nice. The first and only place where they had an electric egg cooker to boil eggs. We enjoyed our stay in the Golden Tulip and would go there again.
Property Policies
Check-in and Check-out Times
Check-in: After 15:00
Check-out: 07:00–12:00
Front desk hours: 24/7
Self check-in: Contact the property for instructions on how to obtain the card/keys
If you will arrive outside of check-in hours, contact the property in advance
Child Policies
Children can stay in some rooms of this hotel.
Children between 0 and 11 years old can stay for free if no extra bed is needed.
Cribs and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
Breakfast
TypeContinental, Vegetarian
| Age | Fee |
|---|---|
Adult | Contact hotel |
Additional breakfast fees are not included in the total and need to be paid at the property.
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Health Protected
Clean
- 4/5
Cleaning & disinfecting
- Rooms are disinfected between stays
Property Description
- Number of Rooms: 120
With a stay at Fènix Hotel in Escaldes-Engordany, you'll be in the historical district, within a 5-minute drive of Pyrenees Andorra Shopping Centre and Escaldes-Engordany Arts Centre (CAEE). This upscale hotel is 0.2 mi (0.2 km) from Carmen Thyssen Museum and 0.3 mi (0.6 km) from Illa Carlemany Shopping Center.
Take time to pamper yourself with a visit to the full-service spa. If you're looking for recreational opportunities, you'll find an indoor pool and a sauna. This hotel also features complimentary wireless internet access, ski storage, and a television in a common area.
Grab dinner at Restaurante Kronos, a restaurant that specializes in Spanish cuisine. Dining is also available at the coffee shop/cafe, and room service (during limited hours) is provided. Cooked-to-order breakfasts are available daily from 7:30 AM to 11 AM for a fee.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Event facilities at this hotel consist of a conference center and meeting rooms. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 120 guestrooms featuring minibars and flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with bathtubs feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Take time to pamper yourself with a visit to the full-service spa. If you're looking for recreational opportunities, you'll find an indoor pool and a sauna. This hotel also features complimentary wireless internet access, ski storage, and a television in a common area.
Grab dinner at Restaurante Kronos, a restaurant that specializes in Spanish cuisine. Dining is also available at the coffee shop/cafe, and room service (during limited hours) is provided. Cooked-to-order breakfasts are available daily from 7:30 AM to 11 AM for a fee.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Event facilities at this hotel consist of a conference center and meeting rooms. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 120 guestrooms featuring minibars and flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with bathtubs feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Services & Amenities
Most popular business facilities
Skiing
Sauna
Private ParkingAdditional charge
Car Charging Facilities
Bar
Restaurant
Meeting RoomAdditional charge
Luggage Storage
24-Hour Front Desk
Wi-Fi in Public AreasFree
Bar
Restaurant
Meeting Room
Restaurant
Restaurant
No additional info available
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