Hyatt Regency Lexington

The air conditioner was not working properly. Even though we adjusted the thermostat it was not cooling.

It’s a nice hotel and it’s clean however it is a bit outdated. It’s a short drive from the airport and within walking distance to other restaurants and points of interest. The front desk staff were amazing. The breakfast was good and the morning staff fast and friendly on all four mornings. The dinner food there was not too good and staff were extremely slow on all three nights. They were however friendly. I would stay again but not eat dinners there.

Beautiful lobby, rooms, pool, and fitness center. It is in the edge of the “pretty” part of town, and that was the only drawback. Still, we had a great time there.

The room was very clean and neat. My only issue was there was no closet in my room to hang up clothing during my three (3) day stay. Otherwise I had a pleasant stay.

The hotel was convenient to our event and walkable to many restaurants, so we didn't have to drive. We parked our car for a fee in a lot across the street. The property was pretty clean but a little older/outdated. Nonetheless, it was a nice stay and the employees were helpful and courteous.

Below average rooms. Perhaps the heavy use by the various groups attending sporting events and conventions makes it difficult to keep the rooms in top working order. To be a Hyatt property the quality of the experience is way off. The common areas were nice enough, but the room itself was long past its prime. Banged up, roughed up, worn down/out. The only thing you get is location; unless you’re attending something at Rupp or the convention center there is no bang for your buck. Staff at registration truly struggled with their computer system which caused delay in getting checked in. Parking is very inconvenient especially if the weather isn’t perfect…crossing a busy roadway to your vehicle and a ticketing system that requires a validation every time you want to leave the property. A very poor overall experience for the price paid. Stay elsewhere if you’re seeking a quality experience. There’s certainly no luxury at this location.

Check in was a breeze and staff are more than helpful and courteous. Valet parking is the way to go Rooms were clean and hotel seemed well maintained Perfect place to stay for an event at the Rupp arena. Didn’t try the on site restaurant but many options are within walking distance. Will definitely stay again.

We stayed there because it is extremely convenient to get to Rupp without fighting traffic. Nice and clean and the staff was friendly and welcoming.

The front desk staff and valets were top notch, professional and friendly. Rooms were somewhat dated, but clean overall, except for the lower shelves of the bathroom vanity which was dirty and dusty, including the hairdryer. The pool area was very nice and clean, and our little ones had a good time there. The huge seling point for this hotel is it's being connected to the Rupp Center. I would definitely stay here for any event I was attending at the Rupp Center. The breakfast bar had a good selection, but ridiculous price. We have received breakfast bars that were just as good and with just as much variety for free at cheaper hotels in large cities. $26.00 per person is way too much. As well, when I tipped my waitress, she did not bring my change back and I had given a 20% tip.