Namu Lake Resort

Environment: This is a hot spring hotel located inside a scenic area, and the setting is absolutely fantastic. Just remember you need to enter the park before 6 PM. The room is super spacious with a four-piece bathroom setup and a private hot spring tub right in the room. Hygiene: Both the indoor and outdoor environments are great. The hotel is very new and cleanliness is excellent. Facilities: The bedding is high quality, there's a humidifier, and you need to bring your bathrobe from your room to the outdoor hot springs. Service: The breakfast offers a rich variety with both Western and Chinese options. Dinner, however, was a bit greasy. The hot springs are especially wonderful; the water is changed daily and is crystal clear.

The service was great; they even brought my hat out to me after I left it in the room. The private onsen was a bit small, so we only let the kids use it. When we got back, they had rashes on their feet, which made me wonder if it hadn't been properly sanitized. Also, the student ticket surcharge was quite expensive at 145 per person.

The private onsen was great, you could draw hot water anytime for a soak. The room was a bit old but very well-maintained and looked clean. Breakfast was a bit simple but enough to eat. Dinner at the restaurant was decent. I have to commend the shuttle service; it was always available to pick up and drop off at the room, which was much better than another hotel we stayed at. The room faced the snowy mountains directly, and the floor heating was just right. I'll definitely come back next time it snows.

For a hotel that costs 3000 a night, there isn't even a bellboy. I've never seen such terrible service. I had to carry my luggage up and down stairs the whole time, and the shuttle bus stopped really far away. There's absolutely no service consciousness here. The environment is nice, but the hotel service is just awful.

The room was very spacious, with all the thoughtful amenities one could wish for. The soft-padded bay window was perfect for kids to play on. The hotel itself is quite large, and they offer golf cart service to and from the rooms, which is a very thoughtful touch. However, I do have a few points of criticism: 1. The underfloor heating in the room was too high, which made for an uncomfortable stay. I suggest they turn on the oxygen facility in advance or provide clear instructions on how to use it, as I barely slept a wink. 2. Avoid the beef hotpot at the restaurant. We ordered the large one, fearing it wouldn't be enough, but there wasn't even enough beef for the kids. My mother and I ended up filling ourselves with sauerkraut and cabbage! I hope they can improve the quality of their dishes!