Heouhouhuayuan
July 21, 2025
From a quality inspection perspective, here’s a summary of the visitor’s experience:
Overall, the stay was quite average, with no significant issues that disrupted the trip. It was particularly impressive that there was no wait for rooms during the holiday, and the assistance with parking arrangements in the evening was excellent.
In terms of specific details, there are a few areas for improvement:
• Parking: The limited number of parking spaces in the urban area is understandable. However, one charging pile was damaged, and the slow charging speed was inconvenient. This is likely related to the building’s infrastructure and requires targeted checks.
• Front desk service: The SOPs were well-followed, with standard practices like offering tea executed properly. That said, the staff quietly registered the guest as a member without consent, and the service lacked warmth (no smiles), making it feel somewhat rigid.
• Room cleanliness: There were minor oversights—visible limescale on the shower head and urine stains left on the toilet—indicating incomplete adherence to cleaning standards, especially for hard-to-reach areas.
• Breakfast: The whole pears (pears) were not cleaned thoroughly. While the sticky pectin on the skin is understandable, the black spots at the root were unaddressed, affecting the eating experience. Better pre-treatment of ingredients is needed.
Additionally, when a floor staff member was asked about local food, there was no response. Though this may be due to being busy, training could help improve service responsiveness to avoid making guests feel ignored.
All in all, it was a solid stay with no major flaws.
