Not sure if there's new management, but my previous stays weren't this bad. When I checked in, the room I was given didn't meet any of my requests – not away from the elevator, nor on a high floor. So I went back downstairs to the front desk to ask for a change. I commented on how small the room was, and she said I booked a 'comfort' room. I then asked about my free room upgrade, and she said upgrades were either corner rooms or rooms with pillars. It made me wonder if the hotel was fully booked, or if they were hiding good rooms from guests. The room they eventually gave me wasn't even an 'executive' one, for sure. Plus, the housekeeping was really poor. The tissue box was empty after just a couple of uses, and after one night, the duvet cover had completely come off and was a mess. Also, the corners of the room seemed like they hadn't been vacuumed and were quite dirty. And to top it off, the bath towels were not only small and thin, but they were also frayed around the edges. I definitely won't be staying here again.
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