Guest User
January 31, 2023
I stayed here for a week, together with my two children, until a few days ago; for us it was the first time in this structure as well as in this area of Versilia. What to say? The service offered certainly did not disappoint expectations if not only with regard to some small details on which I will focus later! Hotel of long standing and conception even if completely renovated, renowned with design furnishings. Very clean and spacious rooms, both with a view of the sea and the Apuan Alps, also equipped with a hydromassage shower, large wardrobes, several bedside tables, a desk, armchairs and a sofa in the living room, two flat-screen TVs, a mini-bar and a safe. Soundproof windows so as not to hear any kind of surrounding noise despite being the hotel located facing the road, from which you could easily reach the sea with a few steps. Excellent cuisine, starting with breakfast, not excessively abundant but of genuine quality! Room staff simply extraordinary and very nice, very professional, kind and polite; in particular the maitre, always very willing to please and satisfy our needs, (I am a good connoisseur of wines and my daughter alas always "delicate" in choosing the menus offered from time to time)! In the dining room there was never a smile and a few words to be exchanged together; given the kindness shown a few times in offering me bitters or wine, I reciprocated with a small tip before departure! Very clean swimming pool, both with shallow water for the little ones and high water, which was maintained and cleaned daily even with the help of robots! Quite large and clean gym, equipped with all modern equipment as well as the sauna, small but well maintained and efficient! It is also possible to rent a bike directly in the structure. Prices a little above the average, even if not exaggerated, but considering the quality of the services offered and the location of the structure, it can be! I would allow myself to make some small clarifications for which I didn't want to give 5 stars, hoping they are a warning to be able to improve and not seen as a criticism. In particular, in my opinion, first of all, a little more education on the part of the Management would not hurt; I am referring to the two young owners who never greeted first, (this should be a basic rule of respect and gratitude towards customers as well as etiquette, when managing a hotel), and, with difficulty, reciprocated the greeting, when first it was me greeting, and secondly, smiles or attempts at dialogue or sympathy on the part of the latter should be avoided, when it is clear that they are only facade and circumstantial behavior! A dose of spontaneity would be more appreciated! In addition, a greater eye for attention in the cleaning of the room, which, although as already mentioned above, was impeccable, would need
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