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Kuanshang Hotel Guest Reviews
4.9/5
Perfect
668 Reviews
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Location4.9
Amenities4.9
Service4.9
Cleanliness4.9
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All reviews(668)
Positive reviews(668)
Reviews with photos/video(466)
Delicious breakfast(174)
Well designed(125)
Excellent afternoon tea(91)
Perfect for business trips(48)
Offers pick-up/drop-offs(47)
Well decorated(34)
Garden view(29)
Tasty restaurant(18)
Aiying
Qishe Family Suite
Checked in Dec 2024
Family
1 Reviews
5.0/5
Outstanding
Posted on Jan 6, 2025
Amazing experience, way beyond my expectation. Really comfy stay full of surprises
Response from Property: Dear Gesture,Thank you so much for your wonderful review! We truly appreciate your positive feedback and are delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we're glad we could beyond your expectations. Looking forward to serving you again in the future!
Ericawslo
Guestroom - Courtyard-View (2 Beds)
Checked in Oct 2024
Travel with friends
5 Reviews
5.0/5
Outstanding
Posted on Nov 7, 2024
A convenient location and it has a wide selection of breakfast food which changes everyday. Very cute hotel
Response from Property: Dear KUAN family, thank you for choosing Lijiang KUAN Hotel as your vacation destination. We are delighted to have your recognition, and it is the best motivation for us to continue to serve wholeheartedly! In terms of service standards, we have always adhered to the service principle of providing with a considerate, meticulous, and warm stay experience. We look forward to your next return, hoping you can see a better us~
CheungIris
Guestroom (Double Bed)
Checked in Aug 2024
Other
2 Reviews
5.0/5
Outstanding
Posted on Sep 20, 2024
Great food and service, overall I really enjoyed my stay here.
Response from Property: Dear Guest, Thank you for choosing to stay with us.Your positive comments are highly appreciated! Looking forward to seeing you in the near future!
Guest User
Qishe Family Suite
Checked in Jan 2025
Family
2 Reviews
5.0/5
Outstanding
Posted on Feb 8, 2025
I chose Kuan Shang between InterContinental and Kuan Shang. It has an elegant and exquisite courtyard, modern facilities, and considerate service. I am very satisfied! There is an airport pick-up service on the day of arrival. When we arrived at the store, we were served a steaming hot local-style mushroom hot pot. We immediately felt at home, which made our family of four's trip to Lijiang a good start. Then there was a high-quality afternoon tea arrangement, and the time was arbitrary. Their dark red roses were very fragrant. The laundry service is free and I am very satisfied with it. Each room has a group service, and any request is responded to in a timely manner. A wise choice, sincerely recommended!
Original TextTranslated by Google
6/17
Response from Property: Dear Kuanshang family, thank you for choosing Lijiang Kuanshang Hotel as your holiday destination. We are very happy to receive your recognition, which is the best motivation for us to continue to serve you wholeheartedly! In terms of the hotel's service standards, we have always adhered to the service principle of providing every guest with a caring, meticulous and warm stay experience. We look forward to seeing a better us when you come back next time~
Jinjidetiaotiao
Guestroom (Twin Bed)
Checked in Dec 2024
Couples
16 Reviews
5.0/5
Outstanding
Posted on Jan 15, 2025
Lijiang|I just checked out and the urge is really strong
🌄Meet a treasure hotel in Lijiang
You can feel the unique charm of modern oriental aesthetics when you step into it
The overall design is low-key but luxurious
Every detail is full of style
It seems to be a subtle fusion of ancient charm and fashion
👨🍳The service is impeccable
The meticulous and thoughtful butler is online throughout the whole process
Arrange exquisite afternoon tea on time in the afternoon to dispel the fatigue of the journey
The thoughtful turndown service at night makes people feel warm
The most surprising thing is that the hotel also provides exclusive benefits of picking up and dropping off to see the sunrise on Jinshan Mountain⛰️
Don't miss the shocking visual feast
Go to the meditation place to empty your mind in your spare time
Or participate in the intangible cultural heritage handmade experience to feel the depth of traditional culture
🏮Step out of the hotel and you will be in the lively streets of Lijiang Ancient Town
Start the shopping and eating mode at any time
Living here can not only enjoy the leisure time quietly
But also quickly integrate into the fireworks world, it is really an ideal choice
Original TextTranslated by Google
6/16
Response from Property: Dear Kuanshang family, thank you for your evaluation in your busy schedule. Kuanshang Hotel has always adhered to the service concept of treating guests like relatives and friends to serve every customer. We are very happy to see your good comments and affirmation! We treat every family member who comes to Kuanshang with family-like service, and hope that everyone here will feel at home! I look forward to meeting you again at Kuanshang, and wish you a happy life and all the best!
Merryy
Guestroom (Twin Bed)
Checked in Dec 2024
Family
9 Reviews
5.0/5
Outstanding
Posted on Jan 21, 2025
I love this place
The spacious and transparent room, the outdoor lawn with a free atmosphere on the terrace
The beautiful afternoon tea with the snow-capped mountain view... Every moment is quietly ❤️🩹~
Original TextTranslated by Google
6/14
Response from Property: Dear Kuanshang family, we are very honored to receive your praise and recognition! Staying at Kuanshang Hotel, you can feel the charm of Lijiang Ancient Town, accompanied by the traces of the old house, and listen to it telling the story of changes from ancient times to the present. All rooms are equipped with King Koil high-end mattresses, French cleaning brand Aulon, Dyson hair dryers; and we carefully selected seasonal welcome fruits and goodnight snacks to make every guest feel the warmth of home. We have our own tea mountain in Kuanshang, and professional tea artists brew centuries-old tree tea for guests. Next time you come, you can taste tea and chat with us in your spare time, remove the dust and busyness, and feel "hidden in the hustle and bustle and hidden in the great realm". Looking forward to your visit again, I wish you all the best!
Mengmengchaoaiwan
Guestroom (Twin Bed)
Checked in Nov 2024
Travel with friends
7 Reviews
5.0/5
Outstanding
Posted on Jan 6, 2025
In Lijiang Ancient Town, I stayed at Rensheng Hotel🏨💯 and was very satisfied
✨Spend the New Year in Kuan Shang, the first day of 25 years, I slept until I woke up naturally, had breakfast (really rich, and breakfast time is until 12:00‼️), and started a beautiful day (New Year) leisurely😋
Afternoon tea is also super rich🍵The tea is really fragrant and delicious, the time is 14:00-17:00, but remember to make an appointment 24 hours in advance
🫖There is also a Pu'er tea tasting session at 10:0 0 - 22:00, make an appointment 3 hours in advance
🎊There are also tea making experience, tea meditation, Jiama rubbing, etc. You can make an appointment at the front desk to experience the charm of intangible cultural heritage🎉
The environment on Kuan Shang is also very beautiful, the room is spacious and comfortable, and the decoration is full of Lijiang's unique style🛏The supplies are hin high-end, and the service is amazing💯
📍The location is right in the ancient city, very quiet
If you want to see Rizhao Jinshan the next day, you can also make an appointment in advance, and there is a free car on Kuan Shang💖
Original TextTranslated by Google
6/17
Response from Property: 尊敬的寬上家人,今天美好的瞬間就是看到了您的好評,很開心收到了您用心的評價。我們將繼續保持高品質的服務,竭力為每一位客人打造舒適温馨的入住體驗。期待還能和您在寬上相聚,祝生活愉快,萬事順意!
Yueliangtoumao🌙
Guestroom - Courtyard-View (Double Bed)
Checked in Dec 2024
Travel with friends
10 Reviews
5.0/5
Outstanding
Posted on Jan 15, 2025
There are very few hotels that I can write reviews so seriously, and Kuan Shang is the most surprising one among all the hotels of the same price that I have stayed in.
After moving in, you can feel that this store was not born for the purpose of punching in the production line, but is doing things seriously, bringing the oriental elegance and the comfort experience of guests to the extreme.
The overall design seems casual and simple, but while retaining the simple and original texture, it also takes into account comfort and practicality. The sun shines through the branches and leaves, casting mottled light and shadow, and the spacious courtyard is full of greenery. In such a winter, there is no dilapidated corner with fallen leaves. It can be seen that the staff has taken good care of the service, meals, and selection of products. I am impressed by the details and the experience is full~
Original TextTranslated by Google
6/14
Response from Property: Dear Kuanshang family, thank you for choosing Lijiang Kuanshang Hotel as your holiday destination. We are very happy to receive your recognition, which is the best motivation for us to continue to serve you wholeheartedly! In terms of the hotel's service standards, we have always adhered to the service principle of providing every guest with a caring, meticulous and warm stay experience. We look forward to seeing a better us when you come back next time~
Xujiamu
Queen Room With Terrace
Checked in Jan 2025
Family
3 Reviews
5.0/5
Outstanding
Posted on Feb 8, 2025
Kuan Shang is simply too good, the design is very good, the perfect combination of modern and classical, the food is delicious! There is also a fun DIY experience, and the service is superb. All the items in the room are very classy, I will go again, the best homestay in Lijiang Ancient Town.
Original TextTranslated by Google
6/10
Response from Property: Dear Kuanshang family, thank you for your evaluation in your busy schedule. Kuanshang Hotel has always adhered to the service concept of treating guests like relatives and friends to serve every customer. We are very happy to see your good comments and affirmation! We treat every family member who comes to Kuanshang with family-like service, and hope that everyone here will feel at home! I look forward to meeting you again at Kuanshang, and wish you a happy life and all the best!
Guest User
Guestroom - Courtyard-View (2 Beds)
Checked in Jan 2025
Family
7 Reviews
5.0/5
Outstanding
Posted on Feb 5, 2025
This is a family trip with two children, two adults and two children, for 6 days and 5 nights, staying in 3 hotels. Kuanshang is the last stop, staying for two consecutive nights. The whole experience is very good. It is the favorite hotel of the whole family.
1. Hotel price. I decided to travel a week before the Spring Festival. When booking a hotel, I looked at many hotels. Other hotels are basically twice the daily price, and the price of Kuanshang is only 200 higher than usual.
2. Hotel service. Before checking in, the hotel service staff took the initiative to contact and inform the precautions. After arriving at the hotel, I pulled a group. There were 8 people in the group. In addition to me, the other 7 were service staff. They responded to every request and responded promptly.
3. Hotel facilities. I booked a twin room. Because I was traveling with my children, I was worried that the twin room could not sleep 4 people. The hotel helped me upgrade to a suite with more space, and I added another bed. The bedding is comfortable. The two nights in Kuanshang were the best two nights I slept in Yunnan. There are all kinds of toiletries, including laundry detergent. The most exaggerated thing is that it is hard to imagine that a hotel has even prepared hair removers and sun umbrellas, and the details are in place. The drinks in the water bar are also delicious. Coconut water and grape juice are my favorites. Oh, by the way, Yunnan is really dry, and the children all have nosebleeds. Kuan Shang is the only hotel that includes two humidifiers.
4. Catering. The breakfast is very rich, much richer than the 2,300-a-night Shiluoke where I stayed in Yuhu. Staying for two consecutive nights will give you a hot pot dinner, and the dishes are also very rich. The whole family didn’t finish it. An afternoon tea was also given.
5. Others. The intangible cultural heritage activities were given, and the child chose the Thousand Buddhas painting, which she liked very much.
In short, I am very satisfied with the hotel I chose. Before reading everyone’s comments, to be honest, I was still a little nervous, worried that it was a hotel co-operated with an Internet celebrity. After coming to the field experience, I feel that my choice is really too correct. I will come again next time if I have the chance!
Original TextTranslated by Google
6/10
Response from Property: Dear Kuanshang family, thank you for choosing Lijiang Kuanshang Hotel as your holiday destination. We are very happy to receive your recognition, which is the best motivation for us to continue to serve you wholeheartedly! In terms of the hotel's service standards, we have always adhered to the service principle of providing every guest with a caring, meticulous and warm stay experience. We look forward to seeing a better us when you come back next time~
Guest User
Courtyard Twin Room
Checked in Dec 2024
Family
3 Reviews
5.0/5
Outstanding
Posted on Jan 21, 2025
Environment: The entire design and decoration is very stylish
Facilities: The facilities are very complete, from cotton towels to laundry detergent, everything is thoughtfully prepared ~ All toiletries are from Oulong
Hygiene: Very clean ~
Service: Very considerate and thoughtful ~
Original TextTranslated by Google
6/12
Response from Property: Dear Kuanshang family, thank you for your evaluation in your busy schedule. Kuanshang Hotel has always adhered to the service concept of treating guests like relatives and friends to serve every customer. We are very happy to see your good comments and affirmation! We treat every family member who comes to Kuanshang with family-like service, and hope that everyone here will feel at home! I look forward to meeting you again at Kuanshang, and wish you a happy life and all the best!
Gugubudigu
Cloud House Courtyard-View Suite
Checked in Jan 2025
Family
10 Reviews
5.0/5
Outstanding
Posted on Feb 7, 2025
Booked one night with my family. The room is a courtyard view suite. The space is large. The room size can also accommodate an extra bed. Recommended for family travel. The service is subtle and silent. The group can communicate in time throughout the whole process. The luggage is handled in time. Very good experience!
Original TextTranslated by Google
Response from Property: Dear Kuanshang family, thank you for your recognition and love. It is our honor to receive your affirmation. We also mentioned your comments in the meeting today. The team members have been greatly encouraged. I believe that we will work harder to serve every family who lives in Kuanshang in the future. I look forward to your next stay. I wish you a happy life and all the best!
LJY‘
Courtyard Twin Room
Checked in Jan 2025
Family
11 Reviews
5.0/5
Outstanding
Posted on Feb 6, 2025
The staff contacted us for airport pick-up service before check-in. The location is convenient for travel in the ancient city. The small courtyard is quiet in the bustling city. The afternoon tea and breakfast provided are delicious. The price is not high and I am satisfied with everything. I will choose to stay here again when I go to Lijiang next time.
Original TextTranslated by Google
6/9
Response from Property: 親愛的寬上家人,今天美好的瞬間就是看到了您的好評,很開心收到了您用心的評價。我們將繼續保持高品質的服務,竭力為每一位客人打造舒適温馨的入住體驗。期待還能和您在寬上相聚,祝生活愉快,萬事順意!
Guest User
Guestroom (Double Bed)
Checked in Nov 2024
Couples
2 Reviews
5.0/5
Outstanding
Posted on Jan 1, 2025
At the end of December, I started a spontaneous trip to Yunnan. The first stop was Lijiang. After two days of fun, I felt relaxed and fulfilled. What made me linger was the hotel this time. It was so comfortable that I stayed there for several days! ! ! !
·
The hotel is easy to find and convenient for transportation. A quiet corner in the bustling Lijiang Ancient Town. The butler was waiting at the entrance of the ancient town early on the way to the taxi [tears] So considerate! ! !
No need to drag the suitcase into the ancient town, the service is super good. The reception ceremony when checking in is also full. The refreshments and hot towels for a short break... The details are really good.
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🏨Environment: As soon as I entered the door, I was attracted by the green tile roof of the hotel. The simple wooden structure and atmospheric design in the courtyard are gentle and advanced... It fits my aesthetic taste perfectly! !
🛏️Facilities: The bedding is very soft and comfortable, and the built-in toiletries bag is exquisite and complete~ shower gel, shampoo, facial cleanser, body lotion... You can think of it~ I especially praise the hotel's slippers for being super comfortable! ! Soft and comfortable!!
💁Service: I can give 💯! I remember that I wanted to get up early the next day to take pictures of the sunrise at Jinshan Mountain🌅 and missed the breakfast time... When I went out at 6:30, I didn’t expect that the housekeeper had prepared a simple meal for the trip in advance. I will really come here countless times because of the service of this hotel! ! ! !
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💓The moments that were touched by Kuan Shang Hotel
✔️The location is convenient and it is not too far to go anywhere in the ancient city
✔️Brunch time is 8:00-12:00, the time is very free and abundant~very humane! And delicious🍽️
✔️Afternoon tea fried chicken is nice~It’s so comfortable to take a nap by the window, and Endless Summer is also delicious! !
✔️The hotel will have a private butler to answer travel questions
✔️Warm night bed service~Steam eye mask will also be delivered
✔️It is inconvenient to drag luggage on the ancient city road. There are staff to help carry luggage in advance, saving worry and effort!
Original TextTranslated by Google
6/16
Response from Property: Dear Kuanshang family, thank you for your evaluation in your busy schedule. Kuanshang Hotel has always adhered to the service concept of treating guests like relatives and friends to serve every customer. We are very happy to see your good comments and affirmation! We treat every family member who comes to Kuanshang with family-like service, and hope that everyone here will feel at home! I look forward to meeting you again at Kuanshang, and wish you a happy life and all the best!
Aizazadidemoumoumou
Queen Room With Terrace
Checked in Nov 2024
Couples
4 Reviews
5.0/5
Outstanding
Posted on Dec 30, 2024
Location and transportation
Located two or three hundred meters from the ancient city entrance of InterContinental Hefu Hotel
It is far away from the hustle and bustle of urban traffic, and has its own quiet attitude and is independent of a corner of the ancient city
Hotel services
From special personnel to pick up luggage, to free upgrade to suite
From the gentleness and generosity at the moment of entering the door, to the sincerity of greeting as soon as you see
From the advance reservation notification of various experiences to the various afternoon teas or hot pots prepared exactly according to your time every time, you will feel that Kuan Shang is a hotel that understands human nature
It is meticulous and not too offensive to people. Sometimes, even if a little thing is not done well, I want to protect them like family. This is the service of Kuan Shang, which makes me fall in love with it
Facilities and environment
The courtyard room I chose was fortunately upgraded to a suite. There is nothing extra in the room. It is clean and tidy. The sofa and bed are all covered with linen cloth. There is no stain, and I was amazed at the meticulous maintenance of all this.
Every piece of furniture and lamp is made of solid wood, with the quality of a quality hotel, a steady and grand style, and a delicate and delicate warmth. It is different from the check-in props and exaggerated arrangements of many Internet celebrity hotels, which makes people calm instantly.
The internal supplies and welcome fruits are enough to reflect the delicate and generous personality of the owner. The fruits are not three or five dry and perfunctory gifts, but a variety of fruits with a sense of ritual, which are enough for you to backup all day here.
The toiletries are probably the most complete and thoughtful ones I have prepared as a Ctrip diamond customer for so long. The whole package of face towels, makeup remover towels, dental floss, and facial cleansers are beyond the supplies of all five-star hotels, which makes people feel warm;
This hotel is also the result of an unconscious blind selection, which brought me endless surprises.
Additional services. The complimentary Pu'er tea experience, afternoon tea and the cured pork ribs hot pot for dinner all reflect Kuan Shang's hospitality, sense of ceremony, exquisiteness and comfort. Thank you Kuan Shang for giving us such a meticulous, loving and generous service experience after a busy day of work. It is a surprise at the end of the year and the warmest sunshine in the cold winter. [Rose]
Original TextTranslated by Google
6/15
Response from Property: Dear Kuanshang family, we are honored to receive your praise and recognition! Staying at Kuanshang Hotel, you can feel the charm of Lijiang Ancient Town, accompanied by the traces of the old house, and listen to it telling the story of changes from ancient times to the present. All rooms are equipped with King Koil high-end mattresses, French cleaning brand Aulon, Dyson hair dryers; and we carefully selected seasonal welcome fruits and goodnight snacks, so that every guest can feel the warmth of home. We have our own tea mountain in Kuanshang, and professional tea artists brew centuries-old tree tea for guests. Next time you come, you can taste tea and chat with us in your spare time, remove the dust and busyness, and feel "hidden in the hustle and bustle and hidden in the great realm". Looking forward to your visit again, I wish you all the best!