Guest User
October 4, 2022
The hotel is very far from the parking lot. There were three suitcases in total. The boss asked us to drag two large boxes weighing 40 kilograms together on the bumpy gravel road in Lijiang Old Town for nearly 20 minutes. We are also holding a child who is 4 years old and weighs more than 30 pounds. You can imagine how difficult the process of entering the store is. There is no big problem with the hotel's internal hardware, except that the first floor is very, very humid and has a musty and toilet smell. These are nothing. Here comes the important point, but when we were leaving the store in the morning, I thought the boss would at least help us carry our boxes. However, he didn't even move his position in his exclusive tea room, saying that you should ask a tricycle to drag your luggage. Twenty dollars. I was speechless at that time. This is a hotel with an average price of more than 500 (Right now, due to the epidemic, there are very few people in Lijiang, so hotels are very cheap, 500 is considered a mid-range price), but we still agreed and asked him to call a tricycle to pick up the luggage. We pay ourselves. Because it is too difficult to get those boxes. I stayed in 5 hotels for 6 days in Lijiang and Shangri-La. Only the service in this hotel made the guests feel so sad. No hotel allowed guests to carry their own luggage. Even the waiters at other hotels rushed to help us carry the luggage. We They tried their best to carry it themselves, and it was very hard for them to carry a lot of luggage. Thinking of these things made us so uncomfortable, so we started complaining to the boss about the poor service in his hotel. After staying for two days, the boss didn't even add toilet paper to us during the second day, so we had no paper in the toilet the next night. So the boss, probably angry, called the tricycle directly and told him that he would not come to pick him up because he had canceled it. I asked why we were canceling because we obviously needed a car, but the boss said that I misheard and thought you wanted to cancel, but he had no intention of calling us to call for a car again. After arguing for a long time, Bing left the hotel very angry. So we had no choice but to drag three oversized boxes by ourselves and walk the characteristic gravel road of Lijiang Ancient Town again... It was 9 o'clock in the morning, and the bumpy sound could basically wake up tourists who slept late... It was almost like the wheels of the box Destroyed. On the way, I also met the owner of another hotel where I stayed on the first day, dragging someone else's luggage back. The boss looked at us doubtfully, as if asking why we had to drag our luggage by ourselves? I was embarrassed to look him in the eyes, I felt so embarrassed. This hotel is the last hotel in this trip to Lijiang, and it is also the worst one, leaving us with a very bad ending. Maybe the boss really doesn't want to continue doing business. This service attitude is just bad. Of course, if you have an iron arm and a strong self-service heart, you can choose this restaurant. #Service boss’ attitude that he doesn’t want to do business anymore, he just wants to drink tea and look at the scenery outside the window
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