Mama Shelter Lille

The hotel was great and I would definitely recommend for anyone visiting Lille. It is super close to the Eurostar station and also a short walk into town. The hotel was clean and the staff really helpful

Fabulous stay for a long weekend. This is a modern and fun hotel in a great location. It’s a great place for a weekend with mates exploring Lille. Amazing breakfast with lovely details - proper coffees, good butter, excellent pastries and fresh bread, and a deliciously refreshing fruit salad. All the food and drink we had was great quality. Staff are friendly and welcoming. The rooms were great, nice comfy beds, lovely bedding and decent showers. I would like to see some more surfaces or storage for personal items in the rooms. In room tea and coffee making facilities would be nice too. This hotel would not suit everyone due to the lively late night music, but we loved it. Every night started with cocktails in the bar before going out to explore. We would definitely return again. We loved Mama!

We had a horrible experience with Mama Shelter Lille. We got stranded in Lille so booked last minute, which was only possible through *********** with prepayment. When we arrived late in the evening with our children it turned out there was a very loud dance party going on in the hotel, reception area and bar. Our rooms would be just above this. One member of reception staff laughed with us for being so stupid to prepay, said there was nothing to be done, and continued chewing gum and slopping on his chair, smirking and oggling the party-goers. It was like standing with the children and our bags in a very loud and sleezy night club, and I stood there for an hour with the basses banging on my ears while his colleague did try to fix things, but he couldn't contact anyone from the hotel or do anything or wasn't allowed to do anything at all, except in the end find us another hotel because by then it was after midnight and I couldn't book anything else anymore. Tried to call them several times today about my refund, but no one picked up the phone. If you want to try sleeping in a loud night club with funky furniture, this is your place. If not, or if you are traveling with children, best to stay away. It's not for you. Wish we knew. I am still trying to get my money back...

Straightforward and comfortable. This is a no nonsense and tidy hotel close to the Eurostar station, large shopping centre, and old town. The rooms are clean and functional, with essentials, but no fancy touches. Stylishly unfinished concrete walls, and simple furnishings.

We went to this hotel on two separate occasion in October. Whilst the hotel itself was fine and the staff good it let its self down by the cleanliness of the bath rooms. we stayed in rooms 602/404 and on both occasions the toilets were disgusting and filthy (they probably still are!). Superficial cleaning had been done but no effort to ensure thoroughly clean. We also had a tube of toothpaste take from the room after the cleaners had been in! Not impressed for a quite expensive hotel.

Worst night's sleep in a hotel ever ... but hotel is lovely, staff were fantastic, clean, well kept modern room and bathroom, great breakfast buffet, lots of parking under/in hotel and right in city centre. We were so happy after we checked-in and went out in the city ... BUT ... we stayed on Saturday night and they have events in the bar and on the terrace. The night we stayed they had a DJ from 22:00 till 02:00. We were on floor 2 right above the disco and the music came through the floor! We could hear the beats and the chatter and laughs of people on the terrace. Sounded great fun but we were very tired and wanted to go to sleep at 22:00 but had to painfully wait 4 hours for the party to finish. We actually considered going to our car with pillows to get away from the noise. We were in room 203 but rooms around it on floor 2 must been equally badly affected by the noise. I would say a nightmare ... but you need to be asleep to have a nightmare and we got little sleep that night. We were due to stay 2 nights but we're so tired that we'd had enough and decided to go home! We were offered alternative rooms but the damage had already been done. So potentially a wonderful hotel but completely irresponsible to put people in rooms above the disco on nights they have a disco. Ruined our stay in Lille sadly.