Marcsons Hotels and Resorts

Arrived a little antsy but was reassured by the security guards who directed us to valet. The establishment’s esthetics was well done. We were welcomed by a dynamic duo at the reception who quickly and efficiently checked us in. But they took hospitality a notch higher by how they handled our request for a room upgrade and we were all settled in within 15 minutes of arrival. Five star all the way

Disappointed by the service and rooms. The smell in the rooms was unbearable . They obviously don’t open the doors and windows enough for ventilation hence the rooms are smelling dust and humidity . We had to ask the staff to handle the situation so they sprayed a perfume in the room , which then made the room more stuffy . We had to open the windows and doors ourselves for ventilation . There is also no ventilation in the restrooms . The interior design in the hotel as a whole is over saturated , no harmony either with colors , materials , furniture and so on . The sofas are not comfortable . They claimed to want to upgrade our « luxury » room for a suite but we never got a feedback on that even though we were not the ones who required for an upgrade . It was also quite surprising that we were forbidden to take pictures in the lobby for memories . Apparently the mandatory checkout time is 12pm and nobody told us that in advance so on the departure day , we were summoned at 12pm to leave the room if we didn’t want to pay an additional 1 hour fee . Lol. I have been to several hotels nationally and internationally, I was never required to pay for that nor was I required to Rush to leave . Besides , they called twice between 12 and 12h30 to add more pressure for us to check out as if we were thieves . Rest assured I will never be a guest to this hotel again

Top nodge interior decor. Unique n different