Kassavetis Center - Hotel Studios & Apartments

Very disappointing and stressful experience at Kassavetis. I arrived at the property around 20:00 after travelling from the airport and was informed that the deposit could only be paid in euros. At that time, all banks and exchange offices were already closed, so it was impossible for me to exchange my British pounds. What upset me was not the hotel policy itself, but the way the situation was handled. Instead of showing understanding or helping calmly, the reception staff argued with me for a long time while I was visibly exhausted from travelling. The situation became extremely stressful and humiliating. The following morning, from very early hours, the reception staff came to my door three separate times and knocked aggressively regarding the payment. Their behaviour felt intimidating and abusive, especially considering I had just arrived the previous evening after travelling and was already under significant stress. Because of the way I was treated and how unsafe and uncomfortable I felt during the stay, I decided to leave the property the next morning. I travel frequently and fully understand that hotels have rules and payment policies. However, guests should still be treated with professionalism, empathy, and respect, especially after arriving late in the evening from the airport. What disappointed me even more was the hotel’s public response afterwards, where they accused me personally instead of professionally addressing the complaint and the experience I described. I have travelled extensively and I have never experienced such cold and hostile behaviour from hotel staff before. Unfortunately, based on my personal experience, I would not recommend this property to travellers expecting professionalism, kindness, or respectful customer service.

Thanks for having us, it was a pleasure! The hotel is clean & the stuff friendly and helpful!

We enjoyed the atmosphere and the vibe at this hotel. Our first impression was good. It was running smoothly when we got to the rooms. There are pool facilities as well while waiting. The staff was very polite,kind and helpful. We had a chance to use the pool while waiting for the room. The room was nice and cozy. Comfortable for a family of three. The room had everything what we needed.

Review of Kassavetis Center - Hotel Studios & Apartments Terrible experience. Cleaning was basically non-existent: dirty showers, filthy floors, everything old and neglected. For the first three days there was no hot water at all, so taking a proper shower was impossible. The staff was some of the worst I’ve ever met: no manners, no professionalism. The blonde receptionist never even greeted us or looked us in the eye, with a rude and arrogant attitude. All the employees were unfriendly and unhelpful. The only positive thing is the location, but honestly that’s not enough to make up for the rest. Definitely a place to avoid.

Very disappointed. Self catering this is not. There was no kitchenware to prepare any food. No bowls etc. none given after asking either. rooms mopped with dirty water. No attachment for shower. Room in very poor state of repair. Our banister in the room was very loose and dangerous. Cleaner let herself in room without knocking first. It unfortunately spoilt our holiday

The hotel is very clean and nice as well as the staff who are very friendly however the breakfast selection was very minimal and was not the best.The hotel itself is very good however could do with abit more maintenance nonetheless the hotel is very clean and the rooms were very tidy with housekeeping coming everyday.Not to mention it’s right in the centre of the town where there are many restaurants and shops as well as excursions stalls making the trip so easy with everything so close

Wonderful stay at Kassavetis Center! We had a great experience during our stay at Kassavetis Center. The location is perfect — close to everything you need, from the beach to shops and restaurants. The rooms were clean and comfortable, and the facilities were well-maintained. A special thanks to the reception team, who were always friendly, welcoming, and ready to help with anything we needed. Their hospitality truly made a difference in our trip. Highly recommended for anyone visiting Hersonissos!

We relocated to this hotel because of M issue with the original one. We didn't have full money at the time because we were waiting on a refund. The manager was very understanding of our situation and we came to a mutual arrangement which lifted a lot of stress from us. It's very central to everything the bar and pools are very good. The batman Eddie is great. Everyone should try banana daiquiri

Was warmly welcomed at reception. Had a 7 night stay & was unfortunately very disappointed with our room. It was very tired & dated. With this being Self Catering there was a major lack of cooking utensils (1 saucepan) so had to request more. No cereal bowls. The hob/oven was very old . There was a plug socket hanging off the wall. The shower was not fixed, (so had to improvise) also flooded the bathroom, lack of warm water. Our room was situated above the Taxi rank, where, early in the morning, you could hear the drivers, shouting, not talking. BEWARE we also witnessed drivers urinating, in FULL VIEW, up the wall. No fresh towels or room cleaned for 3 days. Tissue in the lock of the door? Also looked like an attempt to break in. Very disappointing 😞