Anonymous User
February 26, 2026
My Wenchang and Lingshui vacation was supposed to be a carefully planned and eagerly anticipated relaxing trip, but this hotel completely ruined it, making the entire experience miserable. I really can't give it any good reviews.
Before checking in, I repeatedly confirmed if the villa pool could be used at noon, and the hotel explicitly said yes. I specifically planned to stay 2 nights in a sea view room in Wenchang, then 6 consecutive nights in a pool villa here, just wanting to quietly enjoy a vacation with my family.
But upon arrival, my heart sank:
The room assigned was right next to a guesthouse, at a crossroads, windy, small and dark, and the pool got absolutely no sun. The hotel then changed its tune, saying the pool couldn't be used at this time of year. So what was the point of me paying a high price for a pool villa?
I requested a room change, otherwise I'd check out and go to the Raffles. Eventually, I was grudgingly moved to a backup room.
This backup room was still very poor:
There was sparse vegetation, it faced directly onto the highway and a village, and there were tons of mosquitoes. My child was covered in bites the first night, and the bites on their face took a long time to disappear.
The drains were extremely slow, so my family had to shower at different times, waiting for each other.
The only thing barely acceptable was that the pool got sun. And it was precisely because of this that I chose to tolerate all the previous issues.
Until the fourth day of my stay, when I truly couldn't take it anymore:
That morning at 10 AM, I told the butler the room could be cleaned. At 2 PM, the hotel suddenly said the toilet was clogged and needed repair.
At first, I blamed myself, but on second thought, something wasn't right: I notified them for cleaning at 10 AM, so why was the clog only discovered in the afternoon? Had no one been cleaning at all?
I returned to the room around 3 PM to find the backyard dug up, the room door wide open, and the maintenance staff couldn't say when it would be fixed. Even if it was fixed, it would need a complete disinfection. My family of three had to wait hungry in the yard, and throughout, no staff member proactively informed us of the progress, solutions, or alternative arrangements.
In desperation, I contacted Trip.com for assistance, and only then did a manager come to arrange a room change. We looked at 3 rooms, all of which were dark and stuffy. It was almost 6 PM by then, and the hotel was largely fully booked. Finally, with Trip.com's persistence, we were moved to a supposedly 'better' room, but the hotel immediately demanded a price difference.
At this point, I was completely disappointed and had no choice but to check out early and leave.
The 6 nights I originally booked were cut short after only 4 nights. I had to hastily book a hotel in Sanya, but almost all were fully booked. I finally found suitable accommodation, and the price for two nights was 11,000 yuan.
I later moved to a more expensive and better hotel, but I wasn't happy at all.
Because what I truly wanted was never a last-minute, high-priced room, but a smooth, satisfactory, and uninterrupted vacation from the very beginning.
That expectation, from the moment I checked into this hotel, was gradually shattered and completely ruined.
A genuine warning for guests planning to stay here:
• Even if you confirm in advance whether the pool can be used, it might not count.
• Room location, lighting, mosquitoes, noise, and drainage issues are real.
• When problems arise, the hotel's handling efficiency is low, communication is lacking, and there's inadequate proper accommodation.
• Your carefully planned long holiday could very likely be disrupted and ruined.
A very bad and extremely mood-affecting stay. Not recommended.
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