Guest User
February 6, 2023
The service and management are not worthy of the price, it's terrible.
1. I arrived at 1:30 on the day of check-in. I booked two rooms with my friends. I was told that only one room was available, and the other room had to be cleaned by the check-out aunt. It was not long before the check-in time of 2 o'clock, but I still had to say What to urge check-out and cleaning. The final check-in took nearly half an hour. The male check-in staff was very unskilled and told me to pay separately for the two rooms. The total room fee I had to pay was more than 800, plus the deposit, but I received 2,500. The deposit was too outrageous. Later I found out that my friend paid more than We were much less, so after asking another staff member, we were told that the male staff member just made a mistake, thinking that they paid together, and charged two deposits. In the end, the overcharged deposit of 700 was not refunded on the same day, so we were told to wait. Check out together when you check out.
2. I pressed "Do Not Disturb" on two rooms with friends when I went out, but when I came back, I found that my aunt had gone in to clean the room and took away the friend's own towel by mistake. I was very speechless.
3. After checking out, the deposit was reduced by 10 yuan, and we went to the front desk to ask if we had used a bathtub bath bag. However, during our two-night stay, we did not even see the disposable plastic bag, let alone open it. The water in the bathtub was over and there was only a charge of bath salts on the bathtub. It means that the room was not even cleaned carefully before check-in, a new bath bag was missing, and the money was deducted for no reason.
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