Reviews of Hotel Britania Art Deco - Lisbon Heritage Collection - Avenida

Response from Property: Dear Karen-He,Thank you for staying with us and for sharing your experience.We are pleased to know that you found the common areas welcoming, as these spaces are an important part of the hotel’s identity.The Hotel Britania Art Deco reflects the spirit of the 1940s, by design. Conceived by the celebrated Portuguese architect Cassiano Branco, it has been carefully restored to preserve its original Art Deco character. Authentic features such as cork floors, period furnishings, and historical details have been intentionally maintained to provide our Guests with a genuine experience of Lisbon’s timeless allure. This distinctive atmosphere is at the heart of who we are. While we offer all the modern comforts, our focus remains on preserving a true sense of place and history, rather than adopting a contemporary or impersonal style.We hope to have the opportunity to welcome you one day again in the future.Kind regards,Diogo LaranjoGeneral Manager

Response from Property: Dear Guest,Thank you for staying with us and for sharing such a thoughtful review.We’re delighted to hear that you enjoyed your stay at our hotel and appreciated its authentic Art Deco gem by architect Cassiano Branco, lovingly preserved to reflect the glamour of Lisbon in the 1940s while offering today’s comfort. As part of the Lisbon Heritage Hotels group, we take great pride in offering a unique and authentic experience, and it’s fantastic to know you felt that throughout your stay. We are thrilled that you enjoyed our vintage atmosphere, but even more delighted to hear about your experience with our receptionist. Her foresight with the umbrella is a perfect example of the care we strive to provide. We will be sure to share your praise with her, she will be so happy to know she helped keep you dry during that Lisbon rainy day!It was a pleasure to have you at Hotel Britania Art Deco Hotel and we look forward to welcoming you soon at our beautiful city.Kind regards,Diogo LaranjoGeneral Manager

Response from Property: Dear Guest,Thank you for staying with us and for sharing your experience.We are pleased that you enjoyed our prime location, just steps away from Avenida da Liberdade, offering both tranquillity and easy walking access to many of Lisbon’s main attractions in the historic centre.We are also delighted to hear that you found our Art Deco hotel well-maintained and that the overall feeling was good during your stay. The Hotel Britania Art Deco reflects the spirit of the 1940s, by design. Conceived by the celebrated Portuguese architect Cassiano Branco, it has been carefully restored to preserve its original Art Deco character. Authentic features such as cork floors, period furnishings, and historical details have been intentionally maintained to provide our Guests with a genuine experience of Lisbon’s timeless allure. This distinctive atmosphere is at the heart of who we are. While we offer all the modern comforts, our focus remains on preserving a true sense of place and history, rather than adopting a contemporary or impersonal style.We hope to have the opportunity to welcome you one day again in the future.Kind regards,Diogo LaranjoGeneral Manager

Response from Property: Dear Jiamin,We are truly sorry to read that your experience did not meet your expectations. Please rest assured that the situation you described was taken very seriously and carefully reviewed by our management and housekeeping teams.We deeply regret that this situation occurred, as it does not reflect our usual standards, something clearly reflected in the large number of positive reviews we receive from our Guests. Cleanliness and Guest comfort are priorities for us, and your feedback has been shared with our team to ensure continuous improvement.Kind regards,Diogo LaranjoGeneral Manager