Lisbon Five Stars Apartments Combro 77

Such a rubbish

Great location with immediate access to trams and cafes, river and restaurants. Apartment spacious for two but tired and some work needed re maintenance. Overall a good place to stay.

Apartment was good, clean. Bed and pillows were clean and comfortable. Had a full kitchen, and ironing tools. We were able to do early and late check in, that was very nice of them. The bathroom had a lot of moisture on the walls. Their windows were also old, kinda hard to open and close them. The area was calm, but you could hear the people who were walking in the apartment above us. Overall a good stay.

They located nearly near by central so you can go to easily to central spots. But I saw some bugs several times in bathroom🙂‍↕️

Overall, the appartement was clean. However, after the first night, we noticed our bed linnen weren‘t fresh. They had stains. I've contacted customer service. The reply was that during the mid-stay cleaning, the mentioned items would be replaced. We only were provided with fresh bath towels. The bed linnen were not replaced, as we noticed the dame stains.

Let’s start from the top: Check in experience was déficient. Communication was slow and very automates. I don’t know if you ever get to talk to a human. Whatever happened to human contact in this industry? At the same time we checked in, a british couple had been trying to get in for over an hour before we arrive. I tried helping them but they had no response.m from the WhatsApp number i had. They ended up leaving. We arrive at the apt. It was clean but no AC. Not recommeded for stars during the hottest days of summer. The wifi wasn’t working, so intexted the WhatsApp number asking for help with the wifi. I am still waiting for a response from them. We found another router in the room and used that Network, but the customer service? Non-existent. The big problem: there were cockroaches. Even though the apt looked clean, there were a lot of cockroaches in the bathroom, in the closets and kitchen. Needless to say, we suffered a bit with that. Overall, the stay wasn’t that great. They should work on their customer service.

nice APT but the neighbor dogs Barking dogs near the hotel. Horribly Noisy. There are no new towels for you. You have to do the laundry. Besides that, it was pretty decent.